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Testimonials

CUSTOMERS 

Red Lion Hotels Corporation
“It’s imperative for us to partner with companies that are at the cutting edge of their disciplines. In trusting Cendyn with our CRM and ‘Hello Rewards’ loyalty program, we anticipate ROI for our owners and satisfied guests at our hotels.”
Bill Linehan
EVP & CMO


Cain Travel Group 
“We are impressed with the modular functionality of MetronXpress which will facilitate its seamless integration into our current events technology strategy. We also know that it’s more robust real time reporting capabilities will help us continue to deliver exceptional customized events tailored to the specific business requirements and needs of our clients, regardless of the industry they represent.”
Michael Cain
President


Hotel del Coronado
“We are very proud to be part of Cendyn’s success. The Hotel del Coronado campaigns epitomize what digital advertising can do for hoteliers. It not only captured the essence of the resort, but also reached our ideal audience, leading to increased digital bookings and guest engagement.”
Sara Harper
Director of Marketing

AMResorts
"With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningful communications to support guest satisfaction and loyalty; and secondly, a cost-effective solution to drive more revenue."
Erica Doyne
Senior Director of Marketing

Valley Forge Casino Resort

“The training Cendyn provided was extremely helpful. Our trainer did an outstanding job. Cassandra took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!”
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist


Independent Collection
“In Q1 of this year, our e-mail marketing revenues were 688 percent over Q1 of last year. Because we are a small team, we need a platform that can support us well. Cendyn has given us more of an ability to understand a guest’s journey. "
Andrew Scotland
Senior Manager of Loyalty and Brand Marketing


Turnberry Isle Miami 
“Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation.  Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten.” 
Jason LaCkore
Director of Sales

“Being very familiar with Cendyn from past hotels, it was easy to make the switch to eMenus, which effectively solved all of our customer-facing needs from a menu standpoint. eMenus has increased productivity and allowed us to drive strong revenues with dynamic pricing. The benefits of the customer order feature is two-fold: it allows the customer to keep track of their own budget in real time and we receive specifications from the tool, giving us extended lead time to turn it around in CI/TY.”
Sinaca Lingard
Director of Catering and Event Management
 
Minor Hotels
"We are delighted to begin our relationship with Cendyn. As a CRM leader, Cendyn embodies what Minor Hotels feels to be a like-minded partner. While we grow beyond our current state, following our roadmap of expansion, we need to future-proof our customer platforms to allow us the ability to immediately recognize our valued, repeat guests as well as our first-time guests in a manner that augments our existing DISCOVERY loyalty program, by delivering insights on each individual so that we can drive loyalty through service delivery, analytics, and timely communication. As we expand, this platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms."
Eric Cartwright
Director Loyalty & Partnerships


PARTNERS 

ADARA
“Our results underscore the advantage of being able to provide purchasing intent information derived from loyalty, booking and search data.  Our ADARA Magellan travel intelligence platform helps marketers make advertising decisions to reach buying audiences.  Combined with CRM data from Cendyn/ONE, we’re further accelerating conversions for clients by harnessing the power of first party data and predictive analytics.”
Layton Han
CEO


Accel-KKR
“Cendyn has all the characteristics that Accel-KKR looks for in an investment; an industry-leading technology platform, a superior delivery platform, proven market leadership demonstrated by a world-class client base and a talented management team.”
Rob Palumbo
Managing Director