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Why Cendyn?

No. 1 CRM in hospitality
When it comes to hotel SaaS providers, there’s a reason why over 30,000 hotels chose Cendyn as their technology partner. We’re the No. 1 CRM platform in hospitality for over 20 years because of our ability to deliver tangible results, not a bunch of promises. You can count on our people and trust our products. That’s why we have a 98% customer retention rate and work hard every day to keep it that way.

STABILITY
Longest, fully operational CRM platform in the hospitality vertical.

DATA INTEGRITY
Only hospitality CRM solution with fully integrated 1st and 3rd party data.

AVAILABILITY
Only hospitality CRM built with true enterprise reporting capabilities, including over 100 pre-defined hotel specific reports powered by IBM Cognos.

MORE DIRECT BOOKINGS
Fully integrated digital marketing platform allows for multi-channel marketing, attribution management and look-alike modeling (find more of your best guests).

EASE OF CONNECTIVITY
The most available data connections offered by any hospitality CRM provider (150+).

ACCURACY
Rich guest profiles leverage multiple 1st party data sources and 3rd party appends/cleansing.

TARGETING
Powerful rules engine for marketing automation drives sophisticated segmentation, dynamic content and trigger-based marketing.

SCALABILITY
With the addition of Guestfolio, Cendyn is the only hospitality CRM with solutions for both a single independent hotel and multi-unit/enterprise/brands.

KNOWLEDGE
We only serve the hospitality industry – because we’re hospitality people. Our software is designed to meet the unique challenges we know you face.

SALES & MARKETING INTEGRATION
We offer a fully-integrated suite of solutions for driving sales and marketing performance: loyalty, guest engagement, upgrades, direct booking, group sales and meetings/events.

GLOBAL SCALE
Our software is used in over 30,000 properties across 143 countries.

REVENUE DELIVERED
Best in class 33X ROI when leveraging both CRM and data-driven digital marketing together.