Managing Director, EMEA & APAC
In your opinion, what are the top three trends that hoteliers should be aware of going into 2018?
The evolving nature of the guest experience and keeping up with guests’ needs and expectations is a huge focus for the hospitality industry. For a hotel, managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hotels to master, as customers interact with them via a burgeoning number of contact points: email, mobile, social media, at the front desk and throughout the hotel property. Never before has technology played a more important role in improving what is ultimately the hum...