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Procurement. Compliance. Sales. Shipping. These are just a few of the departments, or stakeholders, which are critical for a successful strategic Corporate Ticket Management software implementation.  They are important in maximizing the best use of tickets and ensure corporate goals and objectives are met.  A well-defined and comprehensive implementation plan, along with a thorough execution, is key to adoption and buy-in.   A critical implementation plan element, and often an overlooked one, is change management. In larger companies new software solution rollouts often cost hundreds of thousands dollars and require hundreds of employee hours, so ado...
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By Tim Sullivan
Cendyn
Chief Sales + Marketing Officer
Posted: 02/25/2016
There is a fair amount of confusion in the hotel industry regarding CRM. If you asked five hospitality executives how they define CRM you would likely get five different answers. Some might say it was an email marketing system and others that it was a contact management system or guest engagement platform. None of these answers are wrong but they are all missing the full picture. At Cendyn/ONE we have developed our CRM platform specifically for hotels and resorts and believe that true, enterprise Hotel CRM requires three core components: 1) Enhanced Guest Profiles – This can only be accomplished via a central data intelligence warehouse, s...
Odds are you have used some sort of digital signature to sign a contract in the last few years. Whether it was for a car lease, software installation or a million other applications, digital signatures are going main steam.    On June 30, 2000, the U.S. Congress enacted the Electronic Signatures in Global and National Commerce Act, also known as the eSign Act, which enabled the use of electronic records and signatures in interstate and foreign commerce by ensuring the validity and legal effect of contracts entered into electronically. Electronic signatures and records now hold up in court just as their paper equivalents.   The most compelling reaso...