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Success story: Hilton Anatole improves event efficiency by 50% with Cendyn Getplanning

“Things don’t sit on desks anymore,” said Adam Steen, Senior Events Manager for Hilton Anatole. "Getplanning has really helped us drive efficiency.”

Everything’s bigger in Texas, including the Hilton Anatole. Boasting 1606 guest rooms and more than 600,000 square feet of meeting space, the upscale property welcomes a constant stream of conferences, conventions, meetings and events. Featuring a sprawling 7-acre outdoor park, $35 art collection and water park, this urban oasis in downtown Dallas is the perfect setting for groups of all sizes to meet, connect and collaborate.

Managing a large-scale events operation at a mega hotel like Hilton Anatole requires multiple departments and a large staff who all need to communicate in real-time. Moving things through the organization quickly, while staying organized and aligned as a team is critical to pulling this off, said Adam Steen, Senior Events Manager for Hilton Anatole. “Being efficient is crucial in the hospitality business,” Steen said. As such, the hotel needed a platform to facilitate speeding up internal processes, so employees could connect and move fast together to orchestrate first-class events.

With Getplanning by Cendyn, Hilton Anatole gained a digital tool that helped the hotel’s team improve efficiency of event planning and execution by over 50%. “We found Getplanning cut the process down to 3 days from a week plus,” Steen said. Staff at the Dallas hotel bid farewell to their 3-ring binders and paper files, as the Cendyn solution ushered in a new electronic era. “It’s really streamlined things. We’ve seen a huge improvement.”


EASE OF USE: The entire hotel staff swiftly took to using the tool. Getplanning’s elegant design and clean user interface made user adoption a breeze. “I find it incredibly easy to navigate,” Steen said. “It quickly solved so many challenges that we faced in staying organized before.”

MOBILITY: Everything is where it should be and is accessible to whoever needs it, instantly. “I don’t even have to get on my computer. If I need to refer to a contract, it’s at my fingertips. I can pull things up and answer questions easily. With Getplanning, it’s all on my phone.”

EFFICIENCY: Getplanning helped Hotel Anatole modernize event management, stripping away outdated processes and increasing agility amongst the hotel’s teams. “Things don’t sit on desks anymore,” Steen said. “Getplanning has really helped us drive efficiency.”

TRANSPARENCY: Conversations are no longer in silos and no more misunderstandings, lost emails or being left out of the loop. “Information and files flow through departments. Getplanning makes communications clear and concise.”

“I would whole heartedly recommend Getplanning,” Steen said. “I’d love to see the day when it’s adopted industry wide.” 

Interested in Cendyn Getplanning? Contact us today for a demo! 

By Casey Munck
Senior Marketing & Communications Manager
Posted: 02/27/2018

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