Celebrating Hotel Heroes across the globe

The past few weeks have been challenging for our industry to say the least. As a whole, individuals and businesses are overwhelmed with grief and angst as we navigate this global pandemic. But amongst the turmoil, there has been incredible signs of hope, community and giving.

We spoke to a number of our customers to find out how they were coping right now and many of them were able to share incredible stories of how they were using this time to give back to the community, donate or provide support for their furloughed employees. We’ve collated these stories for you to help inspire and to also share some welcome light amongst the darkness.

You can view each individual story on our Blog, or view a brief recap of each one below.

 

The Agua Caliente Band of Cahuilla Indians

The Agua Caliente Band of Cahuilla Indians donated nearly $50,000 worth of perishable food to ‘Well in the Desert’, a nonprofit serving people experiencing poverty in the Coachella Valley, and the FIND Food Bank. “Together, we will get through this, Coachella Valley,” the tribe said in a post about the donations on its Facebook page.

Agua-Caliente

Sydell Group

Among several support programs they are working on, they have launched the Sydell Group Employee Relief Fund with initial contributions from our Executive Committee. 100% of funds will go directly to those employees who have been furloughed due to COVID-19.

“Our motto is We Make Hotels. What this means to us is that we dedicate our waking hours and our passion to the gracious hospitality and service of our community of guests and patrons. For us, the act of hosting is something far greater than a job. It is a reflection of the deeply human need to care for and be cared for by others. Our teams dedicate their lives to this mission, and now is the time that we dedicate ourselves to caring for them.”

Sydell Group

 

Station Casinos

Since the Governor of Nevada issued closure to all Casinos on March 17, Station Casinos have been working tirelessly to provide support to their employees and community. Shortly after closure, it was announced that their employees would be paid through April 30 (now extended to May 15th). Their perishable food was donated to the local Food Banks to ensure none went to waste. Following that initial reaction, Station Casinos took the next step for their community and converted their parking lot into a hub for the local Food Banks and for School supplies. They donated $1 million to help provide PPE for medical workers and donated clothing to local Universities to support their face-mask production.

‘All in Together’ sums it up pretty well for a family-owned business providing for their community through the good and the bad.

Station-Casinos

 

Maybourne Group

The five-star luxury London hotel Claridge’s, part of the Maybourne Group, announced it was closing its doors for the first time in history in March 2020. But in response to the COVID-19 crisis, the prestigious hotel has turned itself into a refuge for 40 National Health Service (NHS) doctors and nurses, who are unable to live at home amid the lockdown. As well as complimentary accommodation, they will also be given breakfast and dinner.

The kitchen are also focusing their efforts on providing packed meals with the help of volunteer staff from the hotel’s sister properties, the Connaught and the Berkeley, to NHS workers across London via the charity Meal Force. The hotel group has also donated thousands of amenities, including soaps, toothbrushes and shampoos, to help those in need and affected by the COVID-19 epidemic.

Caesers Entertainment

Since temporarily closing doors during the coronavirus situation, Caesars Entertainment resorts have given back to the community in a time of need. Over the past few weeks, resorts in Las Vegas have donated 116 pallets worth of perishable food items – such as dairy, eggs and produce – to Three Square Food Bank. The food was dispersed to the nonprofit’s 43 emergency food distribution sites throughout the Las Vegas Valley.

Additionally, 10 pallets of perishables were donated to others in the community, including Las Vegas Rescue Mission, and Macedonia Outreach Social Enrichment Services (MOSES) and Share Village.

Harrah’s Reno donated 150 pounds of food to the Food Bank of Northern Nevada. Catholic Charities received 500 meals and the Gospel Mission received 100 meals. Hash House A Go Go also donated 200 pounds worth of food to Catholic Charities. Harrah’s Resort Southern California donated more than 8,000 pounds of produce and refrigerated items to the San Diego Food Bank. The resort also donated 805 pounds of food to The Foundry Escondido.

Caesers-food bank

Caesers-healthcare-donation

 

Ace Hotel

After closing their doors – along with many others – their employees have come first in all that they do. Ace Hotel setup the Ace Family Fund to directly support their employees who need it most right now.

“100% of the Ace Family Fund directly goes to our staff, the people who make Ace what it is. We’re grateful for our lionhearted community who show up again and again. Thank you.”

Ace-Hotel-Fund

 

The St. Gregory Hotel

The St. Gregory Hotel have kept their doors open to guests during the outbreak and ensured that those guests that do stay are well looked after.

“For those required to travel for government work during this time, we are offering complimentary room upgrades when you book our Government Offer for stays through August 31, 2020. Enjoy room upgrades based on availability plus 15% off mini-bar items purchased and a $15 movie rental credit per night included with your per-diem rates.”

A great way to give back to those having to travel as a necessity for work.

 

Hotel Heroes

Some incredible work being done by hotels across the globe here. We hope the messaging and visuals from this work has brightened your day, it sure did for us at Cendyn and we are proud to be part of our industry that puts people and communities first – above all else.

Author
Nicki Graham

Nicki Graham is the Senior Director, Global Marketing at Cendyn. She leads the global marketing team to drive demand generation, brand awareness and maintain presence for Cendyn as the leading CRM, sales and revenue strategy provider for the hospitality industry. When she's not out there promoting Cendyn, you'll find her either with her dog, Yukon, or out running.

Nicki Graham is the Senior Director, Global Marketing at Cendyn. She leads the global marketing team to drive demand generation, brand awareness and maintain presence for Cendyn as the leading CRM, sales and revenue strategy provider for the hospitality industry. When she's not out there promoting Cendyn, you'll find her either with her dog, Yukon, or out running.

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