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By Chris Bram
Cendyn
Sr. Director of CRM Product Services
Posted: 06/26/2017
Online ratings and reviews can make or break a hotel’s image. That’s why Cendyn is excited to announce that our flagship CRM solution, eInsight, is now fully integrated with TripAdvisor as a Review Collection Partner, linking the full power of CRM with reputation management. The TripAdvisor Review Collection Partnership, not only improves a hotelier's ability to manage and respond quickly to reviews, it improves the experience for the guest. Guests no longer have to navigate to the TripAdvisor site, or even login with their credentials to post a review from their account. The seamless integration allows guests to post reviews post-sta...
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By Nicki Graham
Cendyn
Senior Marketing & Communications Manager
Posted: 06/21/2017
Lover of travelling, Laura Raso, Guestfolio's Office Manager shares with us her favorite aspects of travel on the many trips and adventures she goes on living in Whistler, British Columbia, Canada. Originally from Spain, Laura moved to Canada in 2012 - all starting as a one year travel journey, she now calls Whistler her home. How long have you been traveling? I started traveling when I was 20 years old. When I was studying abroad in France, so 9 years and counting.What do you do to avoid getting sick? I don’t get sick when travelingWhat is the best way to change currency? Always use your credit card if you can. Never exchange currency at the ai...
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By Casey Munck
Cendyn
Manager, Marketing
Posted: 06/19/2017
Get ready Toronto, the hospitality masses will soon take over The Six for HITEC, the world’s largest hospitality technology conference. With speakers like super angel Dave Berkus, hundreds of exhibitors and even a surfboard simulator at the opening party, HITEC will be a jam-packed week of activities. So, why should you meet with Cendyn at the show? We’ve put together a short list of reasons why a stop by Booth 511 is very necessary.1. Combat OTAs with killer loyalty solutions   Reward your best guests and your bottom line with Cendyn loyalty solutions. Our turnkey solution gives loyalty members an easy-to-use portal to view status, redeem re...
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By Roque Rodon
Cendyn
Director of Ad Operations & Analytics
Posted: 06/12/2017
How quickly do tagging trends change? The trends and the applications themselves change very often, so it’s important to stay up to date on what is going on with booking engines. Applications like Bid Manager are also constantly evolving – including how they are used. For example, Bid Manager recently changed interfaces, which completely altered how audiences are created within the application. This impacts our tagging as well as how the strategists use the audience pools for future campaigns, so it’s vital to stay ahead of the curve.  How important is tagging for KPI effectiveness? Tagging is a critical component for KPIs, and it’s ...
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By Casey Munck
Cendyn
Marketing Manager
Posted: 06/09/2017
Cendyn offered Rodd Herron, aka The Roddfather, a job he couldn’t refuse. Going around the world and back again every year planning over 75-80 trade shows and events for the company. But that’s not all this VP of Sales Development & Events does – he also manages the discovery and flow of new Cendyn customers. Busy much? To say the least! Today, he reveals what’s on his iPhone.  Who was the last person you called: My daughter Becca What is your current screen saver: A picture I took on Easter Sunday at a sunrise beach service Cities listed in your clock app: Dallas, NYC, Berlin, London and Singapore Current...