eConcierge overview
Allow your guests to upgrade their experience at their leisure
eConcierge empowers your guests to customize their pre-stay itinerary and in-stay experience.
ROI
Drive substantial upsell revenue and easily quantify your ROI
Empower
Reduce concierge line-ups by empowering guests to plan in advance
Integrations
Integrate upsells into your transactional email workflow
Access
Give guests direct access to customize their pre- and in-stay experience
On brand
Brand-matched eConcierge portal optimized for any device
Fast
Improve response time through instant notifications of guest requests
Be inspired and learn more about CRM
Guide
What is hotel CRM?
Hotel CRM consolidates, engages and measures disparate data transactions on travelers throughout the guest journey.
Guide
CRM best practice guide
This comprehensive guide will give you everything you need to know when preparing for or implementing CRM at your hotel.
Blog
The CRM data warehouse
Learn more about the role the Marketing Manager plays when it comes to hotel CRM.
eConcierge features
Empower your guests with eConcierge
On brand
Stay on brand across all your communications and web pages
Optimized for any device, ensure your brand is reflected across all web pages and guest-facing materials


On brand
Stay on brand across all your communications and web pages
Optimized for any device, ensure your brand is reflected across all web pages and guest-facing materials

Data
Integrated and responsive upsell platform
Empower guests to explore, plan and book their in-stay experience. With real-time integration to your eInsight CRM, hoteliers can manage upsell and guest requests instantly.
Manage
Manage requests, upsells and preferences from one platform
The enterprise dashboard enables your teams to manage guest requests across your hotel brand. System notifications provide staff with one-click, easy access into the request queue


Manage
Manage requests, upsells and preferences from one platform
The enterprise dashboard enables your teams to manage guest requests across your hotel brand. System notifications provide staff with one-click, easy access into the request queue
eInsight CRM customer success stories
The Set Hotels success story
Minor Hotels success story
Greystone Hotels success story
Fontainebleau success story
Other eInsight CRM add-ons
Build long-term relationships with your best guests
Prep your front-line staff to treat every guest like a VIP
Tempt your guests with premium room upgrades
Cut through the noise of the crowded hospitality industry with personalized multichannel campaigns
Enterprise marketing automation and guest intelligence
Schedule a demo of our Hospitality Cloud
Discover how you can drive more business via your most profitable channel.
We’d like to invite you to a personalized demo today.