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eLoyalty features
Build long term relationships with your guests
Portal
A personalized, easy-to-use portal for members to view their status, redeem rewards, book upgrades and manage their profile
Seamlessly integrates with your brand/property websites and applications. eLoyalty rewards guests with a personalized, distinctive loyalty experience that encourages them to earn points.
Programs
eLoyalty offers flexibility to reward best guests and maximize revenue
Multiple program types supported from stay, points, nights, recognition, birthday and surprise and delight. Pick the right loyalty solution for your hotel or brand.
Rewards
Reward your loyal members
Reward members with stay vouchers or eGift cards once they've met defined requirements
Communications
Customized, dynamic communications you can update at any time
Communicate with your members with personalized offers, member updates, reward notifications and more
Redemption
Allow members to redeem based on their activity and loyalty
Trigger vouchers, gift cards and more to guests who meet pre-defined requirements. Automate and personalize all your guest communications
Integrations
Integrate with your booking engine
Integrate with eInsight CRM and your booking engine to create the most seamless experience for every guest.
Measure
Build loyalty dashboards to track guest retention
Build bespoke dashboards based on your unique measurements or use our dashboard templates to track loyalty at your hotel or across your hotel group
CRM AND DIGITAL MARKETING
Customer Success Stories
SUCCESS STORY
The Set Hotels & Cendyn
The Set Hotels are a beautiful group of modern grand hotels located in London, Amsterdam and Paris. Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn’s eInsight CRM platform to drive loyalty at their hotels
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SUCCESS STORY
eInsight CRM customer success story
“We saw incredible results with Cendyn in just the first four months. We got 50% more subscriptions, higher click-through rates and our campaign revenues doubled to $1.5 million. That was incredible, and really showed us there was potential that had not been tapped before.”
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SUCCESS STORY
How Greystone Hotels increased CRM campaign revenue
As a hotel management company, Greystone Hotels needed to operationalize CRM across its portfolio. Creating a scalable model to penetrate each hotel’s market was difficult without the right CRM to track behaviors and preferences.
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SUCCESS STORY
eInsight CRM & data driven digital marketing success story
The Fontainebleau Miami Beach is one of the most iconic properties on the East Coast. Why did management select Cendyn eInsight CRM and digital marketing services? Trust, simplicity and transparency.
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