Be inspired and learn more about loyalty
eLoyalty features
Build long term relationships with your guests
CMS
Create relevant, personalized content
Cendyn’s comprehensive eLoyalty solution is powered by our award-winning content management system (CMS), which puts you in the driver’s seat to seamlessly manage your own content, images and offers. This innovative solution allows you to effectively run and maintain all aspects of a loyalty program for any type of hotel or hotel brand, and create memorable experiences with multiple program types supported including: stay, nights, recognition, birthday and surprise and delight.
Access
Bespoke member portal
The all-new, re-imagined member portal is powered by Cendyn’s award-winning CMS, allowing for quick, on-the fly updates. Allow members to use their social media credentials to sign in, view loyalty status, redeem rewards, receive offers and much more in a personalized area just for members.
Rewards
Reward your loyal members
Each member is unique and rewarding them should be no different. Determine the redemption process that fits your business requirements. With our reward management capabilities, you can recognize your loyal customers with points, vouchers, touchless gift cards, and more.
Personalized offers
Customized, dynamic communications you can update at any time
Deliver customized, dynamic multilanguage communications and recognize members with personalized offers, member rates, reward notifications and more.
Flexible solutions
Shape your loyalty program to best suit your members
eLoyalty provides a flexible tier structure and rules engine that offers member-exclusive earning opportunities and segmentation based on a member’s loyalty status.
Integrate
Optimize the path to purchase
Take advantage of Cendyn's SSO integration with multiple Internet Booking Engines (IBEs) or Cendyn’s open API, which allows eLoyalty to work alongside your existing booking engine. Both options make it easier for you to create more value-add opportunities for your member at every touchpoint of their travel journey.
Redemption
Allow members to redeem based on their activity and loyalty
Trigger vouchers, gift cards and more to guests who meet pre-defined requirements. Automate and personalize all your guest communications.
CRM AND DIGITAL MARKETING
Customer Success Stories
SUCCESS STORY
Roomzzz Aparthotels masters the art of loyalty
Roomzzz's loyalty strategy included offering member rates to drive revenue and repeat bookings. By connecting Cendyn’s eLoyalty platform with the Avvio booking engine, Roomzzz can now do that, and benefit from a simplified and centralized loyalty program across their entire enterprise.
Read more
SUCCESS STORY
The Set Hotels & Cendyn
The Set Hotels are a beautiful group of modern grand hotels located in London, Amsterdam and Paris. Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn’s eInsight CRM platform to drive loyalty at their hotels
Read more
SUCCESS STORY
eInsight CRM customer success story
“We saw incredible results with Cendyn in just the first four months. We got 50% more subscriptions, higher click-through rates and our campaign revenues doubled to $1.5 million. That was incredible, and really showed us there was potential that had not been tapped before.”
Read more
SUCCESS STORY
How Greystone Hotels increased CRM campaign revenue
As a hotel management company, Greystone Hotels needed to operationalize CRM across its portfolio. Creating a scalable model to penetrate each hotel’s market was difficult without the right CRM to track behaviors and preferences.
Read more
SUCCESS STORY
eInsight CRM & data driven digital marketing success story
The Fontainebleau Miami Beach is one of the most iconic properties on the East Coast. Why did management select Cendyn eInsight CRM and digital marketing services? Trust, simplicity and transparency.
Read moreSchedule a demo of our Hospitality Cloud
Discover how you can drive more business via your most profitable channel.
We’d like to invite you to a personalized demo today.