What is eNgage?
Treat every guest like a VIP
Discover more about hotel CRM
eNgage features
Bring CRM to the surface of your interactions
Guest view
Bring rich CRM data to the front-line of your hotel
Empower your front-line and call center staff to instantly access historical guest feedback, membership information, brand-wide stays, social profile information and more.
Engage
Engage with your guests at the right time, with the right message
Ensure your front-line staff are identifying repeat guests and prompting staff with the right message for each guest. Collect personal information and up-sell hotel services and amenities
Insight
Birds eye view of your arrivals and departures
At-a-glance, your front-desk and operations teams can view instant and accurate information on your arrivals and departures activity.
Reveal
Reveal relevant CRM information across your brand
eNgage gives your front-line staff detailed information for each guest on brand-wide future and past stays, history of room type selections, membership status and more
CRM AND DIGITAL MARKETING
Customer Success Stories
SUCCESS STORY
eInsight CRM success story
ONYX Hospitality Group houses some of the top hotel brands including Oriental Residence Bangkok, Amari and Shama. Although the hotel management company has over 50 properties in 7 countries, competition remains one of ONYX’s top challenges.
Read more
SUCCESS STORY
The Set Hotels & Cendyn
The Set Hotels are a beautiful group of modern grand hotels located in London, Amsterdam and Paris. Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn’s eInsight CRM platform to drive loyalty at their hotels
Read more
SUCCESS STORY
eInsight CRM customer success story
“We saw incredible results with Cendyn in just the first four months. We got 50% more subscriptions, higher click-through rates and our campaign revenues doubled to $1.5 million. That was incredible, and really showed us there was potential that had not been tapped before.”
Read more
SUCCESS STORY
eInsight CRM & data driven digital marketing success story
The Fontainebleau Miami Beach is one of the most iconic properties on the East Coast. Why did management select Cendyn eInsight CRM and digital marketing services? Trust, simplicity and transparency.
Read moreSchedule a demo of our Hospitality Cloud
Discover how you can drive more business via your most profitable channel.
We’d like to invite you to a personalized demo today.