Features and benefits for today's hoteliers
A revolutionary new view of your guests that sits on top of your PMS. Cendyn eNgage works on any terminal and automatically detects the reservation your call center, front desk or guest services agent is viewing.
Instant response
Real time display of guest intelligence from eInsight CRM
Any device
Lightweight application available for desktop and mobile devices
Configurable
Configurable messaging prompts and data displays
Personalized
Create memorable guest experiences with personal recognition
Upsell
Prescribe upsell prompts based on guest history
Accuracy
Ensure the accuracy and completion of guest profiles while servicing them
Bring CRM to the surface of your interactions
Learn more about the power of CRM and personalization
Offer real-time information on guests as they arrive throughout the day
A revolutionary view of your guests
Guest view
Empower your front-line and call center staff to instantly access guest profiles - including -historical guest feedback, membership information, brand-wide stays, social profile information and more.
Engage with your guests at the right time, with the right message
Action
With constant staff turnover, service Prompt ensures your front-line staff are identifying repeat guests and prompting staff how to great the guest, collect personal information and up-sell hotel services and amenities.
Birds eye view of your arrivals and departures
Insight
At-a-glance, your front-desk and operations teams can view instant and accurate information on your arrivals and departures activity.