Features and benefits for today's hoteliers

A revolutionary new view of your guests that sits on top of your PMS. Cendyn eNgage works on any terminal and automatically detects the reservation your call center, front desk or guest services agent is viewing.

Instant response

Real time display of guest intelligence from eInsight CRM

Any device

Lightweight application available for desktop and mobile devices

Configurable

Configurable messaging prompts and data displays

Personalized

Create memorable guest experiences with personal recognition

Upsell

Prescribe upsell prompts based on guest history

Accuracy

Ensure the accuracy and completion of guest profiles while servicing them

Bring CRM to the surface of your interactions

Offer real-time information on guests as they arrive throughout the day

A revolutionary view of your guests

Guest view

Empower your front-line and call center staff to instantly access guest profiles - including -historical guest feedback, membership information, brand-wide stays, social profile information and more.

Engage with your guests at the right time, with the right message

Action

With constant staff turnover, service Prompt ensures your front-line staff are identifying repeat guests and prompting staff how to great the guest, collect personal information and up-sell hotel services and amenities.

Engage with your guests at the right time, with the right message

Action

With constant staff turnover, service Prompt ensures your front-line staff are identifying repeat guests and prompting staff how to great the guest, collect personal information and up-sell hotel services and amenities.

Birds eye view of your arrivals and departures

Insight

At-a-glance, your front-desk and operations teams can view instant and accurate information on your arrivals and departures activity.