eInsight CRM & OpenTable integration

two friends at a restaurant with waiter

Connecting hotel and restaurant data in real time for a unified guest experience

Empower your hotel and restaurant staff to recognize, reward and incentivize your most loyal guests and their dining experiences. With the latest integration between Cendyn’s eInsight® CRM and OpenTable®, you can get the full picture of your hotel guest and restaurant reservation data on demand.

friends sitting in restaurant for dinner

Deliver a seamless guest experience

This powerful two-way connectivity gives hotels and restaurants the ability to deliver a seamless guest experience, increase engagement and drive long-term loyalty by surfacing valuable guest insights in a simplified view with shared data.

Server pouring wine into glass

Access key details on-demand

Access key details updated in real time, such as preferences, notes, loyalty status, and past stay and dining reservations, to create a personalized VIP experience that will keep your guests coming back for more.

OpenTable Dashboard in a browser

How the integration works

Once Cendyn’s eInsight CRM is live, simply submit a request form to connect via OpenTable’s integration marketplace. Once the two systems are connected, if the guest profile is found within eInsight CRM, the system will send the guest profile data directly into their OpenTable guest profile. OpenTable can also send dining reservations directly to that guest’s profile within eInsight CRM, allowing you to leverage that information in future marketing efforts.