CUSTOMER PROFILE: East Hotel
Situated between the vibrant hubs of Kingston and Manuka in Canberra's prestigious "Inner South", East Hotel is vibrant, independently owned hotel, housing 140 purpose-built 4.5 star apartment rooms, studios and suites. Justin Bisa, Guest Experience Manager at East Hotel explains what it’s like to work there and use Cendyn’s Guestfolio CRM.
“With Guestfolio we are able to engage with guests before, during and after their stay. It helps us retain more bookings in the future and maintains our personal approach to all our guests”
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