Customer success story with Rainmaker - revintel & guestrev
Campbell’s Resort on Lake Chelan is one of Washington state’s most beautiful getaway spots. Situated along Chelan’s historic downtown waterfront, the eight-acre property has a wide range of accommodations, including suites, two-bedroom units, guest rooms, and cabins. It also boasts award-winning cuisine, a day spa, state-of-the-art conference facilities, and 1,800 feet of private beach. Popular with families, couples and businesses, the resort is close to shops and parks and only a short distance from the area’s wineries and golf courses.
Campbell’s Resort’s revenue manager, Libby Stowe explained that for many years, the 170-room property relied on manual systems to determine its rates. They needed an automated revenue management solution that could provide the business intelligence required to set rates optimally. They then decided to implement Cendyn’s Rainmaker products to automate revenue management processes, better analyze guest value and, gain insight on how to best price their hotel.
“It was a great experience, from beginning to end. Navigation is simple, and the learning curve is easy. With revintel, we can pull up market segments and see which day of the week is busiest or which company has done the most business with us.”
Libby Stowe, Revenue manager
Cendyn products in this case study:
- Rainmaker – guestrev
- Rainmaker – revintel