Customer success story with Lindner Hotels & Resorts
Lindner Hotels AG, comprised of the brands Lindner Hotels & Resorts and me and all hotels, is one of the leading hotel groups in Europe. Its properties dominate the business and conference space, leisure and family travelers, as well as themed and boutique hotel segments.
Lindner Hotels wanted to integrate their online reputation management (ORM) platform TrustYou with NextGuest CRM in order to improve operational processes and increase the volume of guest survey responses. Additionally, Lindner Hotels wanted to incorporate the survey results into their customer segmentation within NextGuest CRM, which would allow them to further personalize their communications to guests.
Learn more about the success of Lindner Hotel’s CRM and ORM integration and how they were able to elevate the guest experience and boost their online reputation.