Mahekal Beach Resort enjoys success with Cendyn's Guest Portal
Increasing engagement from on-property guests through the online experience
Mahekal Beach Resort in Mexico’s Playa del Carmen was interested in offering a version of their website only available to those on-property. The goal was twofold: first, to allow the resort to inform and connect with their guests, and second, to generate incremental on-property revenue by promoting dining and spa services.
Cendyn worked with Mahekal to build a Guest Portal that displayed quick facts such as check-in/check-out information, useful phone numbers, and business hours. It also served guests on-property special offers and packages, dining information (restaurant hours, menus, reservations, etc.), and spa information (treatments, pricing, and reservations). In addition, the Guest Portal included an interactive map with local attractions and activities, and highlighted events and happenings at the property and neighborhood.
After launching the Guest Portal, Mahekal Beach Resort generated improved engagement from on-property guests. This led to a substantial rise in page views (+15,500) and unique visitors (+6,700).
Provide a customized experience
Boost incremental revenue
This case study was completed before the Cendyn and NextGuest merger but Mahekal Beach Resort can now benefit from the suite of Cendyn products.