Mahekal Beach Resort's success with Cendyn's Guest Portal
Increasing engagement from on-property guests through Cendyn's Guest Portal
Mahekal Beach Resort was interested in having a version of their website only available to people on property to inform and connect with their guests and generate incremental on-property revenues by promoting dining and spa services.
The Guest Portal displayed quick facts such as check-in/check-out information, useful phone numbers, and business hours. It also served guests on-property special offers and packages, dining information (restaurant, hours, menus, reservations), and spa information (treatments, pricing, reservations). In addition, the Guest Portal included an interactive map with local attractions and activities, and highlighted events and happenings at the property and neighborhood.
After launching the Guest Portal, Mahekal Beach Resort generated engagement from on-property guests which lead to a substantial rise in page views (+15,500) and unique visitors (+6,700).
Provide a customized experience
Boost incremental revenue
This case study was completed before the Cendyn and NextGuest merger but Mahekal Beach Resort can now benefit from the suite of Cendyn products.