Mahekal Beach Resort
About
Located on the largest stretch of beach in Playa del Carmen, Mahekal Beach Resort invites you to experience the best of the Riviera Maya in our Beach Resort All Inclusive. Discover lush gardens, tranquil pools, exquisite dining, and high-end accommodations that channel the spirit of the region. Choose between the barefoot elegance of our beach houses, bohemian-chic suites, and peaceful treehouses surrounded by lush green foliage — whichever you pick at our Playa del Carmen all inclusive, you will enjoy premium amenities, thoughtful service, and one of the most beautiful settings imaginable.
https://www.mahekalbeachresort.com/
Products Used
Website Design & Creative Services
Customer Story
Mahekal Beach Resort

Mahekal Beach Resort enjoys success with Cendyn's Guest Portal

Increasing engagement from on-property guests through the online experience

THE CHALLENGE

Mahekal Beach Resort in Mexico’s Playa del Carmen was interested in offering a version of their website only available to those on-property. The goal was twofold: first, to allow the resort to inform and connect with their guests, and second, to generate incremental on-property revenue by promoting dining and spa services.

THE SOLUTION

Cendyn worked with Mahekal to build a Guest Portal that displayed quick facts such as check-in/check-out information, useful phone numbers, and business hours. It also served guests on-property special offers and packages, dining information (restaurant hours, menus, reservations, etc.), and spa information (treatments, pricing, and reservations). In addition, the Guest Portal included an interactive map with local attractions and activities, and highlighted events and happenings at the property and neighborhood.

THE RESULTS

After launching the Guest Portal, Mahekal Beach Resort generated improved engagement from on-property guests. This led to a substantial rise in page views (+15,500) and unique visitors (+6,700).

KEY TAKEAWAYS

Provide a customized experience

Utilize the Guest Portal to provide a customized website experience for hotel guests. By providing easy access to the information they’re looking for, hotels can increase guest satisfaction.

Add amenities

Provide valuable information on the Guest Portal to position the hotel as the hero of the destination, such as local attractions and events. This increased website visits and engagement, which built a stronger brand connection.

Boost incremental revenue

Serve special offers and packages to incentivize guests to extend their stay. Highlight onsite amenities such as dining and spa to increase ancillary revenue.
15,500+
PAGE VIEWS
6,700+
UNIQUE VISITORS

This case study was completed before the Cendyn and NextGuest merger but Mahekal Beach Resort can now benefit from the suite of Cendyn products.

 

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