TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience
TIME Hotels faced two main challenges. Firstly, they needed to efficiently integrate all their software systems to optimize their operations and provide a seamless guest experience. This involved overcoming the complexities of managing multiple software solutions and ensuring their effective integration.
Secondly, TIME Hotels aimed to ensure accurate and real-time communication between the integrated software systems. This was a crucial hurdle to overcome in order to establish profitable customer relationships and enhance the guest experience. By addressing these challenges, TIME Hotels aimed to increase customer satisfaction, Net Promoter Score (NPS), and the number of loyal members, ultimately driving their long-term success and growth.
TIME Hotels has successfully implemented Cendyn’s eInsight® CRM, eLoyalty, Booking Engine, Website and Content Personalization Engine, and Pegasus™ CRS to enhance guest loyalty and foster long-term relationships. These integrated solutions enable TIME Hotels to leverage real-time data and provide personalized one-to-one communications throughout the entire guest journey, from the booking process to their stay.
By synchronizing and automating data flow, TIME Hotels gains maximum control over their direct booking and distribution channels, allowing them to focus on revenue generation through global distribution. Each hotel in TIME’s portfolio is now equipped with the tools to create personalized experiences and implement multi-channel automation strategies, ultimately driving revenue growth and encouraging repeat business.