CUSTOMER PROFILE: VILA VITA Parc Hotel
VILA VITA Parc, one of the ‘Leading Hotels of the world,’ is a beautiful gem that sits within 54 spectacular acres perched above the Atlantic Ocean with lush, blooming sub-tropical gardens, distinctive Moorish-influenced Algarvean architecture, a dramatic rocky coastline and one of the most beautiful beaches in Portugal. VILA VITA Parc Hotel needed a CRM platform to help them manage requests, survey responses, email automation and help them learn more about their guests. They chose Cendyn's Guestfolio.
“We have many guests who stay with us every year. Some of them are staying for the last 25 years, so we already know their children and now grandchildren! It’s lovely. But we know that Guestfolio has helped us with those repeat bookings because we are able to stay in touch with them, even after they leave the Resort."
"Our experience with Guestfolio has been really positive so far, the amount of bookings has increased and engagement with each guest before and after each stay is amazing.”
Read more about VILA VITA Parc Hotel's customer profile by completing the adjacent form.