eInsight™ CRM

Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations

eInsight CRM overview

eInsight CRM add-ons

News & resources

eInsight features

Customer stories

eInsight CRM overview

Hotel CRM platform for enterprise, multi-property and multi-brand hotels

eInsight CRM provides marketing automation and guest intelligence for enterprise hotels, multi-property and multi-brand hotels. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest.

Test drive eInsight CRM

Merged Profiles

Consolidate profiles through a centralized data warehouse

Intelligence

Gain insight into guests based on their total behavior and interests

Timely Communications

Personalized, one-to-one and automated communications

Realtime Reporting

Measure success across your hotel from multiple data sources with real-time reporting and dashboards

Enhanced Profiles

Connect to third-party data to find new qualified audiences

Connected Solutions

Connect seamlessly with eLoyalty, eUpgrade and other Cendyn solutions

What is hotel CRM?

Be inspired and learn more about CRM

Guide

What is hotel CRM?

Hotel CRM consolidates, engages and measures disparate data transactions on travelers throughout the guest journey.

Guide

CRM best practice guide

This comprehensive guide will give you everything you need to know when preparing for or implementing CRM at your hotel.

Blog

The CRM data warehouse

Learn more about the role the Marketing Manager plays when it comes to hotel CRM.

Blog

eInsight CRM product updates

Read our latest features and updates from the blog.

Put your guests at the heart of what you do

Data

A single platform to view and manage your guest data

Using the most advanced, real-time audience builder in hospitality, you can build, segment, manage and forecast your target audiences.

Data

A single platform to view and manage your guest data

Using the most advanced, real-time audience builder in hospitality, you can build, segment, manage and forecast your target audiences.

Marketing

Advanced business rules to deliver timely guest communications

Start the conversation and automatically engage your guests before, during and after their stay with personalized email marketing and other communications tailored to their unique profile and desired audience outcome.

Personalization

Unrivaled segmentation and personalization capabilities

Build, segment, manage and forecast your target audiences to created tailored, personalized communications for every guest.

Personalization

Unrivaled segmentation and personalization capabilities

Build, segment, manage and forecast your target audiences to created tailored, personalized communications for every guest.

Reporting

Enterprise reporting & dashboards personalized to your unique business goals

Google reports there are over 7,000 travel moments in a typical guest journey. Cendyn’s eInsight CRM reporting tool enables you to harness this disparate data and make informed business decisions with simple, beautiful dashboards.