Features and benefits for today's hoteliers
eInsight is a comprehensive hotel Customer Relationship Management (CRM) platform, that consolidates, engages and measures disparate data transactions on travelers throughout the guest journey.
Merged Profiles
Consolidate profiles through a centralized data warehouse
Intelligence
Gain insight into guests based on their total behavior and interests
Enhanced Profiles
Connect to third-party data to find new qualified audiences
Timely Communications
Personalized, one-to-one and transactional communications
Realtime Reporting
Build, send and measure email campaigns with real time reporting
Connected Solutions
Connect seamlessly with eLoyalty, eUpgrade and other Cendyn solutions
Are your marketing goals bigger than your platform?
Be inspired and learn more about CRM
eInsight CRM allows hoteliers to put guests at the heart of what they do
A single platform to view and manage your guest data
Data
Using the most advanced, real-time audience builder in hospitality, you can build, segment, manage and forecast your target audiences.
Advanced business rules to deliver timely guest communications
Action
Start the conversation and automatically engage your guests before, during and after their stay with personalized messages tailored to their unique profile and desired audience outcome.
Enterprise reporting personalized to your unique business goals
Insight
Google reports there are over 7,000 travel moments in a typical guest journey. Cendyn’s eInsight reporting enables you to harness this disparate data and make informed business decisions.
For IT Leadership
We need to future-proof our customer platforms as we expand. This platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms.
Partnerships
It’s imperative for us to partner with companies that are at the cutting edge of their disciplines. In trusting Cendyn with our CRM and ‘Hello Rewards’ loyalty program, we anticipate ROI for our owners and satisfied guests at our hotels.
