Features and benefits for today's hoteliers

eInsight is a comprehensive hotel Customer Relationship Management (CRM) platform, that consolidates, engages and measures disparate data transactions on travelers throughout the guest journey.

Merged Profiles

Consolidate profiles through a centralized data warehouse

Intelligence

Gain insight into guests based on their total behavior and interests

Enhanced Profiles

Connect to third-party data to find new qualified audiences

Timely Communications

Personalized, one-to-one and transactional communications

Realtime Reporting

Build, send and measure email campaigns with real time reporting

Connected Solutions

Connect seamlessly with eLoyalty, eUpgrade and other Cendyn solutions

Are your marketing goals bigger than your platform?

eInsight CRM allows hoteliers to put guests at the heart of what they do

A single platform to view and manage your guest data

Data

Using the most advanced, real-time audience builder in hospitality, you can build, segment, manage and forecast your target audiences.

Advanced business rules to deliver timely guest communications

Action

Start the conversation and automatically engage your guests before, during and after their stay with personalized messages tailored to their unique profile and desired audience outcome.

Advanced business rules to deliver timely guest communications

Action

Start the conversation and automatically engage your guests before, during and after their stay with personalized messages tailored to their unique profile and desired audience outcome.

Enterprise reporting personalized to your unique business goals

Insight

Google reports there are over 7,000 travel moments in a typical guest journey. Cendyn’s eInsight reporting enables you to harness this disparate data and make informed business decisions.