Guestfolio overview
Intuitive marketing automation and guest intelligence for boutique and independent hotels
Personalize the guest experience with guest insight and automated communications delivered throughout the travel journey.
Automated communications
Keep your guests up to date prior to arrival beautiful confirmation, pre-arrival and post-stay guest emails.
Concierge Trip Planner
Allow guests to book and reserve local activities for their stay. Take requests online prior to and during their stay.
Drive incremental revenue
Sell room upgrades and room amenities to guests prior to arrival.
Capture guest feedback
Gain insights through automated pre-arrival and post-stay surveys.
Grow your TripAdvisor review volume
Increase review volume by over 120% via our TripAdvisor partner integration.
Drag and drop email builder
Align your subscriber and PMS database and send personalized and segmented marketing emails to segmented lists.
What is Guestfolio CRM?
Engage with your guests throughout the travel journey
Guestfolio news & resources
Guestfolio CRM features
Drive guest engagement, conversion and retention throughout the guest journey
Engage
Enhance communications and drive the conversation
Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest. With sleek automation, free-up valuable time knowing your communications are segmented and automated for every guest.
Convert
Get to know the real guest behind every reservation
Learn more about every guest, no matter which channel they come through. Use pre-arrival questionnaires, PMS data, preferences, interests, and more to understand the real guest behind the reservation.
Empower
Empower guests to plan their stay pre-arrival and while in-house
Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.
Retain
Drive repeat bookings and incentivize direct bookings
Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.
Satisfy
Improve TripAdvisor ranking & number of reviews
As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.
Enhance your brand
Build beautiful email marketing emails to drive brand awareness
Use Cendyn Studio to build beautiful emails to represent your brand. Align your subscriber and PMS databases to send personalized, on brand marketing emails to your segmented lists. Keep your emails relevant and deliver them to the right guest, at the right time, through the right channel.
Language
Speak your own language
Guestfolio now speaks your language. View guest data in your native language and communicate in the best way possible for each guest.
Guestfolio success stories
Nita Lake Lodge success story
VILA VITA Parc Hotel success story
Pacific Crest success story
Treasury on Collins success story
Schedule a demo of our Hospitality Cloud
Discover how you can drive more business via your most profitable channel.
We’d like to invite you to a personalized demo today.
