Guestfolio hotel CRM

Guestfolio overview

Intuitive marketing automation and guest intelligence for boutique and independent hotels

Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.

Test drive Guestfolio

Automated communications

Create beautiful confirmation, pre-arrival and post-stay guest emails

Concierge Trip Planner

Showcase the local amenities & services of your hotel

Drive incremental revenue

Sell room upgrades and room amenities

Capture guest feedback

Gain insights through automated surveys

Grow your TripAdvisor review volume

Increase review volume by over 120% via our partner integration

Drag and drop email builder

Send newsletters, marketing emails & promotions

What is Guestfolio CRM?

Engage with your guests throughout the travel journey

Guestfolio news & resources

Guide

10 questions to ask before investing in a hotel CRM

Benchmarking hotel CRM solutions can be a challenging task in the current CRM provider landscape.

Guide

2019 digital marketing plan & budget guide

Get the guidance you need to create your hotel’s 2019 digital marketing plan and budget.

Guide

Changing traveler expectations

Download our guide to discover how traveler expectations have changed and how hotels can deliver on their needs.

Guide

Boost your bottom line with CRM

Hotels are increasingly turning to CRM to boost their bottom line. Download our guide to out-perform your hotel’s goals for next year.

Drive guest engagement, conversion and retention throughout the guest journey

Engage

Enhance communications and drive the conversation

Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest.

Engage

Enhance communications and drive the conversation

Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest.

Convert

Get to know the real guest behind every reservation

Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation.

Empower

Empower guests to plan their stay pre-arrival and while in-house

Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.

Empower

Empower guests to plan their stay pre-arrival and while in-house

Retain

Drive repeat bookings and incentivize direct bookings

Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.

Satisfy

Improve TripAdvisor ranking & number of reviews

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.

Satisfy

Improve TripAdvisor ranking & number of reviews

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.

Guestfolio success stories

America

Nita Lake Lodge success story

We have many guests who stay with us every year, Guestfolio has helped us with those repeat bookings...

Guestfolio hotel CRM

Guestfolio overview

Intuitive marketing automation and guest intelligence for boutique and independent hotels

Automated communications

Concierge Trip Planner

Drive incremental revenue

Capture guest feedback

Grow your TripAdvisor review volume

Drag and drop email builder

What is Guestfolio CRM?

Engage with your guests throughout the travel journey

Guestfolio news & resources

Guide

10 questions to ask before investing in a hotel CRM

Guide

2019 digital marketing plan & budget guide

Guide

Changing traveler expectations

Guide

Boost your bottom line with CRM

Guestfolio CRM features

Drive guest engagement, conversion and retention throughout the guest journey

Engage

Enhance communications and drive the conversation

Engage

Enhance communications and drive the conversation

Convert

Get to know the real guest behind every reservation

Empower

Empower guests to plan their stay pre-arrival and while in-house

Empower

Empower guests to plan their stay pre-arrival and while in-house

Retain

Drive repeat bookings and incentivize direct bookings

Satisfy

Improve TripAdvisor ranking & number of reviews

Satisfy

Improve TripAdvisor ranking & number of reviews

Guestfolio success stories

America

Nita Lake Lodge success story

America

VILA VITA Parc Hotel success story

America

Pacific Crest success story

Asia & Australia

Treasury on Collins success story

Schedule a demo of our Hospitality Cloud