Guestfolio overview
Intuitive marketing automation and guest intelligence for boutique and independent hotels
Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.
Automated communications
Create beautiful confirmation, pre-arrival and post-stay guest emails
Concierge Trip Planner
Showcase the local amenities & services of your hotel
Drive incremental revenue
Sell room upgrades and room amenities
Capture guest feedback
Gain insights through automated surveys
Grow your TripAdvisor review volume
Increase review volume by over 120% via our partner integration
Drag and drop email builder
Send newsletters, marketing emails & promotions
What is Guestfolio CRM?
Engage with your guests throughout the travel journey
Guestfolio news & resources
Guestfolio CRM features
Drive guest engagement, conversion and retention throughout the guest journey
Engage
Enhance communications and drive the conversation
Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest.
Convert
Get to know the real guest behind every reservation
Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation.
Empower
Empower guests to plan their stay pre-arrival and while in-house
Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.
Retain
Drive repeat bookings and incentivize direct bookings
Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.
Satisfy
Improve TripAdvisor ranking & number of reviews
As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.
Language
Speak your own language
Guestfolio now speaks your language. View guest data in your native language and communicate in the best way possible for each guest.
Guestfolio success stories
Nita Lake Lodge success story
VILA VITA Parc Hotel success story
Pacific Crest success story
Treasury on Collins success story
Schedule a demo of our Hospitality Cloud
Discover how you can drive more business via your most profitable channel.
We’d like to invite you to a personalized demo today.