Guestfolio hotel CRM

Guestfolio overview

Rapid marketing automation and guest intelligence for boutique and independent hotels

Activate your marketing campaigns in minutes. Use simple personalization tools to tailor the guest experience and automate your communications for every guest throughout the travel journey.

Test drive Guestfolio

Automated communications

Keep your guests up to date prior to arrival beautiful confirmation, pre-arrival and post-stay guest emails.

Concierge Trip Planner

Allow guests to book and reserve local activities for their stay. Take requests online prior to and during their stay.

Drive incremental revenue

Sell room upgrades and room amenities to guests prior to arrival.

Capture guest feedback

Gain insights through automated pre-arrival and post-stay surveys.

Grow your TripAdvisor review volume

Increase review volume by over 120% via our TripAdvisor partner integration.

Drag and drop email builder

Align your subscriber and PMS database and send personalized and segmented marketing emails to segmented lists.

What is Guestfolio CRM?

Engage with your guests throughout the travel journey

Guestfolio news & resources

Guide

10 questions to ask before investing in a hotel CRM

Benchmarking hotel CRM solutions can be a challenging task in the current CRM provider landscape.

Guide

10 marketing tips for independent & boutique hotels

Get the guidance you need to create your hotel’s 2019 digital marketing plan and budget.

Guide

8 best practices for CRM in a crisis

Download our guide to see the best practices for using a hotel CRM during COVID-19.

Guide

Boost your bottom line with CRM

Hotels are increasingly turning to CRM to boost their bottom line. Download our guide to out-perform your hotel’s goals for next year.

Drive guest engagement, conversion and retention throughout the guest journey

Engage

Enhance communications and drive the conversation

Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest. With sleek automation, free-up valuable time knowing your communications are segmented and automated for every guest.

Engage

Enhance communications and drive the conversation

Convert

Get to know the real guest behind every reservation

Learn more about every guest, no matter which channel they come through. Use pre-arrival questionnaires, PMS data, preferences, interests, and more to understand the real guest behind the reservation.

Empower

Empower guests to plan their stay pre-arrival and while in-house

Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.

Empower

Empower guests to plan their stay pre-arrival and while in-house

Retain

Drive repeat bookings and incentivize direct bookings

Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.

Satisfy

Improve TripAdvisor ranking & number of reviews

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.

Satisfy

Improve TripAdvisor ranking & number of reviews

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.

Enhance your brand

Build beautiful email marketing emails to drive brand awareness

Use Cendyn Studio to build beautiful emails to represent your brand. Align your subscriber and PMS databases to send personalized, on brand marketing emails to your segmented lists. Keep your emails relevant and deliver them to the right guest, at the right time, through the right channel.

Language

Speak your own language

Guestfolio now speaks your language. View guest data in your native language and communicate in the best way possible for each guest.

Language

Speak your own language

Guestfolio now speaks your language. View guest data in your native language and communicate in the best way possible for each guest.

Guestfolio success stories

We have many guests who stay with us every year, Guestfolio has helped us with those repeat bookings...

America

Nita Lake Lodge success story

We have many guests who stay with us every year, Guestfolio has helped us with those repeat bookings...

America

VILA VITA Parc Hotel success story

We have many guests who stay with us every year, Guestfolio has helped us with those repeat bookings...

America

Pacific Crest success story

We have many guests who stay with us every year, Guestfolio has helped us with those repeat bookings...

Asia & Australia

Treasury on Collins success story

Test drive Guestfolio CRM

Schedule a demo of our Hospitality Cloud

Discover how you can drive more business via your most profitable channel.

We’d like to invite you to a personalized demo today.

Starlingnew

Guestfolio hotel CRM

Guestfolio overview

Rapid marketing automation and guest intelligence for boutique and independent hotels

Automated communications

Concierge Trip Planner

Drive incremental revenue

Capture guest feedback

Grow your TripAdvisor review volume

Drag and drop email builder

What is Guestfolio CRM?

Engage with your guests throughout the travel journey

Guestfolio news & resources

Guide

10 questions to ask before investing in a hotel CRM

Guide

10 marketing tips for independent & boutique hotels

Guide

8 best practices for CRM in a crisis

Guide

Boost your bottom line with CRM

Guestfolio CRM features

Drive guest engagement, conversion and retention throughout the guest journey

Engage

Enhance communications and drive the conversation

Engage

Enhance communications and drive the conversation

Convert

Get to know the real guest behind every reservation

Empower

Empower guests to plan their stay pre-arrival and while in-house

Empower

Empower guests to plan their stay pre-arrival and while in-house

Retain

Drive repeat bookings and incentivize direct bookings

Satisfy

Improve TripAdvisor ranking & number of reviews

Satisfy

Improve TripAdvisor ranking & number of reviews

Enhance your brand

Build beautiful email marketing emails to drive brand awareness

Language

Speak your own language

Language

Speak your own language

Guestfolio success stories

Nita Lake Lodge success story

VILA VITA Parc Hotel success story

Pacific Crest success story

Treasury on Collins success story

Schedule a demo of our Hospitality Cloud

Starling
new