Features and benefits for today's hoteliers

Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.

Automated communications

Create beautiful confirmation, pre-arrival and post-stay guest emails

Concierge Trip Planner

Showcase the local amenities & services of your hotel

Drive incremental revenue

Sell room upgrades and room amenities

Capture guest feedback

Gain insights through automated surveys

Grow your TripAdvisor review volume

Increase review volume by over 120% via our partner integration

drag and drop Email builder

Send newsletters, marketing emails & promotions

Deliver the right message at the right time - automatically

Drive guest engagement, conversion and retention throughout the guest journey

Enhance communications and drive the conversation

Engage

Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest.

Get to know the real guest behind every reservation

Convert

Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation.

Get to know the real guest behind every reservation

Convert

Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation.

Empower guests to plan their stay pre-arrival and while in-house

Empower

Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.

Drive repeat bookings and incentivize direct bookings

Retain

Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.

Drive repeat bookings and incentivize direct bookings

Retain

Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.

Improve TripAdvisor ranking & number of reviews

Satisfy

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.