Features and benefits for today's hoteliers
Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.
Automated communications
Create beautiful confirmation, pre-arrival and post-stay guest emails
Concierge Trip Planner
Showcase the local amenities & services of your hotel
Drive incremental revenue
Sell room upgrades and room amenities
Capture guest feedback
Gain insights through automated surveys
Grow your TripAdvisor review volume
Increase review volume by over 120% via our partner integration
drag and drop Email builder
Send newsletters, marketing emails & promotions
Deliver the right message at the right time - automatically
Read Guestfolio customer success stories
Drive guest engagement, conversion and retention throughout the guest journey
Enhance communications and drive the conversation
Engage
Enhance communications and drive the conversation with every guest. Guestfolio allows hoteliers to send personalized, branded communications to every guest.
Get to know the real guest behind every reservation
Convert
Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation.
Empower guests to plan their stay pre-arrival and while in-house
Empower
Improve pre-arrival communication and engagement between the hotel and the guest way before they arrive. Use the Mobile Concierge, to upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay.
Drive repeat bookings and incentivize direct bookings
Retain
Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns.
Improve TripAdvisor ranking & number of reviews
Satisfy
As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor following completion of their survey.