Your questions answered.
Click on your profile icon in the upper right-hand corner and select Settings. From here you can navigate to “Stored Content” where you can update your Welcome and Closing Paragraphs. If you navigate to “Room/Event Block Comments” you can update/add Room Block Introduction, Room Block Comments, and Event Block Comments. Learn more.
You must be an Admin user to manage profiles. Click on your profile icon in the upper right-hand corner and select “Manage Users.” From here, select “Add User” and enter the employee’s information. Once completed, click Save and the login information will be sent to the new user’s email. Learn more.
Please submit a ticket to our support team to update any images within eProposal here.
To upload a video within eProposal, click “Create/Edit” and select “Video.” From here, click “Add Video” and enter the Video Name and Video URL. Once completed, click “Save” and the video will be available to use in all future proposals.
To view previously sent proposals please navigate to the “Activity” tab. From here, you can choose the proposals you would like to view by filtering through the status in the “Currently Viewing” drop-down menu.
eProposal is a quick and efficient way of sending a full proposal with all relevant information to the client. eCard is a “greeting card” to quickly acknowledge or turn down a lead. If used as an acknowledgment, it is required that you follow up with further information.
Once logged into eMenus, navigate to your desired page, and scroll down until you have reached your target menu item. From here, hover over the item and select the pencil icon in the top left corner. You can now make any desired updated to that menu item. Upon completion, click Save and your updates will be saved. As always, you must click Publish in the upper right-hand corner before any updates will appear on your live site for your customers to view. Learn more.
To edit/add navigation tabs or drop-down options within eMenus, please submit a ticket to our support team.
All images are provided by Hyatt’s corporate brand team.
To update the PDF version of your eMenus, please navigate to your menu and select “PDF” on the left-hand side under the word “Edit.” From here, you can update the page breaks and layout of your different menu items to ensure a clean and professional look. Learn more.
Please reach out to an Admin user at your property or submit a ticket to our support team.
Upon logging in, select “Requests” from the navigation bar. From here you can scroll down and select your desired guest request. Once you have located the request, you can edit, cancel, or confirm the request from within this dashboard. You also can email the guest directly from this page with any updates, questions, or other communications. Learn more.
To see a history of recent guest requests, select “Inquiry” from the top navigation bar. Once here, select your date range and any other identifying information such as first name, last name or email address and click “Show History.” Learn more.
To run reports, select “Reports” from the top navigation bar. Once here, you can select from the Requested Items Summary, Category Summary, or Usage Statistics. Within each of these reports you can select your date range and event category. Learn more.
To search for itineraries, select “Itineraries” from the top bar navigation. Once here, input the guest arrival date along with either last name, email address, or confirmation number and click search. Learn more.
To search for a guest, select “Guest” from the top bar navigation. From here, enter the guest’s last name along with the email address, confirmation number, or arrival date and click Search. Learn more.
To update a guest’s contact preferences or to add an additional member to their party, search for the guest under the “Guest” tab. Once you have selected your guest, you are now in the guest profile. From here you can add their preferred method of contact, along with updating their email, phone, and mobile numbers. You can also add additional guests on this page.
Please submit a ticket to our support team to report any product issues or defects.
To discuss billing and/or your contract, please reach out to customersuccess@cendyn.com.
To request additional Sales solutions please contact Cendyn’s Sales Development team at salesdevelopment@cendyn.com.
Here’s a short video to help you create your account and navigate the Knowledge Cloud Customer Portal.
