Cardinal Hotel customer success with Guestfolio CRM
Cardinal Hotel & Cendyn Guestfolio CRM
As an independent boutique hotel, The Cardinal Hotel offers guests a unique and special experience. With a small team caring for this Palo Alto gem, which remains a landmark downtown since the 1920s, the hotel aims to deliver warm, personalized hospitality across every guest encounter before, during and after a stay.
In this video, we talk to the hotel’s director of marketing and general manager about how Guestfolio CRM helps them do just that with a platform that’s affordable, easy to use and customized to their needs. With Guestfolio, the Cardinal Hotel can anticipate what guests might ask for, send out personalized, one-to-one communications and marketing campaigns and make smarter business decisions with intelligent reports.