A hotelier perspective

“A guest is expecting to be wowed every time they take a trip” – Marcos Cadena, VP Digital, eCommerce & Distribution at Minor International.

As hoteliers, to ensure this statement happens for every guest is always top of mind, but what systems and people can you put in place to ensure it happens every time? In our latest video, we take a deep dive into the world of loyalty to see what it means for hoteliers and how leaders in the industry plan to use technology to help them drive loyalty and brand advocacy over the next few years.

Using technology to help drive loyalty is just one piece of the puzzle, as we’ve seen, working collaboratively across teams within your hotel is another key element.  To find out more about how you can work across your teams in a more collaborative way, check out some of the other videos in this series.

Created in collaboration with HSMAI Asia-Pacific, thank you to the following hoteliers and industry experts who shared their insights for this video series:

  • Bryan Bailey, VP Revenue & Distribution, Minor Hotels
  • Marcos Cadena, VP Digital, eCommerce & Distribution, Minor International
  • Puneet Mahindroo, Corporate Director Marketing & Revenue, Four Seasons Asia Pacific

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