Schedule a demo

How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%

A small hotel with a big heart, Harbor House Inn is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property’s quaint ambiance, charming rooms and friendly service.

Before Guestfolio CRM, the independent hotel didn’t have the right tools to communicate with guests or publicize positive comments. The hotel relied on the OTAs for awareness in the market and commission rates took a healthy chunk of booking revenue.

In less than a year, Guestfolio CRM made a huge positive impact on Harbor House, delivering amazing results.

Success stats:

  • No. 1 on TripAdvisor for Santa Barbara hotels
  • OTA commissions cut by 35%
  • TripAdvisor reviews increased by 50%
  • Over 1,000 reviews, with 80% rated as “Excellent”
  • Maintains almost 100% occupancy year-round

You might also like...

Customer story
The Set Hotels success story
Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn's hotel CRM, eInsight CRM to drive loyalty at their hotels.
Conservatorium_lounge
Customer story
Minor Hotels customer story
Minor Hotels saw huge success when implementing eInsight CRM across their portfolio of hotels.
Blog
Fenwick Islander + Guestfolio CRM
How a seaside inn broke free of the OTAs with Guestfolio CRM & a 512% increase in TripAdvisor reviews.
Fenwick Islander * Guestfolio CRM
Customer story
Pacific Sands & Guestfolio CRM
How a coastal hotel earned 1,700 “Excellent” TripAdvisor reviews with Guestfolio CRM
Close