How CRM, video, streaming & other tech tools can reduce contact & empower amazing customer experiences
Technology is taking the lead in helping hotels recover from the COVID-19 pandemic. Video, streaming services, contactless technology, and other connection tools like CRM play a huge part. A hybrid model seems to be emerging – digitization of many customer experience touchpoints, with tangibles deliverable by hygienically minded on-site service.
Virtual relationship tools can actually help hotels deliver highly personalized experiences that limit contact, emulating many of the benefits hybrid online/retail companies have deployed for years, and catering to our collective migration to handle most matters on our phones.
Whether it’s managing guest preferences, on-property requests, F/B or wellness, these virtual connection tools can offer warm, personalized and exceptional service to guests, while respecting social distancing.