Touchless (or contactless) technology had already been growing in popularity prior to the pandemic, but quickly became a hotel “must-have” as health considerations dominated operations during COVID. Even other aspects of hotel operations have returned to ‘normal’, touchless technology remains a key tool for rebuilding confidence with guests.
Yet, with so many options available, it can be difficult to determine which touchless technologies to prioritize. With that in mind, here are the top touchless technologies that guests expect from today’s hotel experience. It comes down to balancing the humanity and warmth of hospitality with giving more control and convenience to both guests and staff.