Cendyn update: COVID-19

Cendyn update: COVID-19 - March 2020

We understand right now that there is a significant amount of uncertainty across the globe as our industry, amongst others, have been significantly impacted by the ongoing spread of novel coronavirus, COVID-19.  At  Cendyn, we want our customers to know that we are here to support them no matter what.

In efforts to ensure our employees are safe, as of Monday, March 16, 2020, Cendyn employees across the globe will be working from home. We will continue to support our customers and work with partners and vendors as usual without any disruption. Cendyn Account Managers and Support Staff will all still be contactable and available through the usual channels.

We’re committed to providing our customers with the guidance they need during this time of uncertainty, and we will continue to deliver high-quality and reliable service to everyone. Our customer success, training, and support teams are here whenever needed, and our resources are continuing to be updated every day with new toolkits, webinars, and content to help provide you navigate this difficult time.

All of our resources are available via our website. We will continue to update our resources in the coming days and weeks. The first in our series of webinars will take place on March 24th for customers based in APAC, following that we will continue to deliver online webinars across the globe. Please subscribe to hear from our Marketing Team to ensure you can register for these.

We would also like to share, with a heavy heart, that we have decided to postpone our inaugural User Conference until early 2021. It was a challenging decision as we were so excited about bringing all our customers together to collaborate and innovate this year; however, we believe that this is the right decision given the current situation. We plan to kick 2021 off in style with Inspire 2021, so please keep an eye out for more details, which we will announce in the coming weeks.

Frequently asked questions – for customers:

How can I get updates on COVID-19 from Cendyn?
We will share updates with all customers via our Customer Success and Support team. If you have any questions or concerns regarding their your account and the affect of COVID-19, please contact your existing Account Manager or Support Teams. We are here for our customers and will do everything in our power to support them. To ensure you receive updates on resources that become available, please subscribe to hear from our Marketing Team who will provide details on guides, webinars and toolkits for your hotel.

Will my services be impacted?
We have put in place procedures to ensure that, as our employees start working from home for the next few weeks, there will be zero disruption to our services at Cendyn.

Will I still be able to speak with my Account Manager? 
There will be no disruption to our services at Cendyn. Your Account Managers will be available as usual and reachable via the same channels.

What do I do if I need to contact Support? 
There will be no disruption to our Support Services, you can either call your local support number or email to speak with one of our advisors.

When will Cendyn’s User Conference take place? 
We are postponing Cendyn’s User Conference to take place in early 2021. We will announce specific dates and registration in the coming weeks. The decision to postpone our inaugural User Conference is to ensure the safety and well-being of all our customers, partners and employees. We look forward to a very successful and collaborative User Conference in 2021.