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Results-oriented hospitality maverick appointed to lead Cendyn’s operations and service
January 6, 2020 – Boca Raton, FL – Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Donna Goudie as Chief Operating Officer at Cendyn.
Donna Goudie, a hospitality technology industry veteran with over 25 years’ experience, will be responsible for leading operations and services, accelerating excellence in key areas like account management, project management, customer success, solution delivery and implementation for Cendyn and the company’s thousands of hotel clients across the globe.
Based out of Cendyn’s Boca Raton office, Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations, with prior roles at American Express and Carlson Travel Network. She holds an MBA in leadership from Nova Southeastern University and is a certified Project Management Institute Agile practitioner, Scrum Master and Gallup StrengthsFinder coach.
“Donna is a tremendous addition to the Cendyn leadership team,” said Tim Sullivan, President of Cendyn. “With our COO role, we were looking for an authentic leader with a track record for driving operational excellence quickly and bringing the best out of people and teams. Donna has made a career out of doing just that. We’re confident she will help us be a stronger company across the board.”
“I’m excited to work closely with Tim, the executive team and our talented staff on continuing Cendyn’s incredible growth mode through service innovation, agility and operational excellence,” said Donna Goudie, Chief Operating Officer of Cendyn. “I am thrilled to join the organization and can’t wait to hit the ground running.”
The past 12 months have been a period of rapid growth at Cendyn, with a strategic follow on equity investment from Accel-KKR, appointment of Tim Sullivan as President and acquisition of The Rainmaker Group, a leading revenue and profit optimization platform for hotels, resorts and casinos. Cendyn was also recently named World’s Leading Hotel CRM Technology Provider, Hotel Sales Proposal Platform and Data-Driven Marketing Agency by the World Travel Awards for the 2nd year in a row.
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Singapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year.
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