WEBINAR RECORDING: Personalize guest communication to drive incremental revenue using CRM & upselling
Technology is taking the lead in helping hotels recover from the COVID-19 pandemic. Video, streaming services, contactless technology, and other digital connection tools play a huge part in enhancing the guest experience. With all this technology at our fingertips, it’s essential that hotels find the right technologies to integrate at every guest touchpoint.
On March 31st, Chetan Patel, Vice President of Digital & CRM at ONYX Hospitality Group, John Seaton, Chief Revenue Officer at Cendyn and Erik Tengen, Co-Founder at Oaky discussed the importance of delivering an unforgettable guest experience and how hotels can leverage technology throughout that journey.
What you’ll learn:
- Current hospitality landscape
- Power of personalized guest experiences
- Benefits of a hotel technology integration
- How upselling enhances the guest experience and drives incremental revenue
- How upselling tools can drive demand as travel starts to rebound