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Customer story
The Set Hotels success story
Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn's hotel CRM, eInsight CRM to drive loyalty at their hotels.
Customer story
Minor Hotels customer story
Minor Hotels saw huge success when implementing eInsight CRM across their portfolio of hotels.
Fenwick Islander + Guestfolio CRM
How a seaside inn broke free of the OTAs with Guestfolio CRM & a 512% increase in TripAdvisor reviews.
Fenwick Islander * Guestfolio CRM
Customer story
Pacific Sands & Guestfolio CRM
How a coastal hotel earned 1,700 “Excellent” TripAdvisor reviews with Guestfolio CRM
Customer story
Cardinal Hotel + Guestfolio CRM success story
See how Guestfolio CRM helps the Cardinal Hotel improve the guest experience with a platform that’s affordable, easy to use and customized to a boutique property's needs.
Cardinal Hotel and Guestfolio Cendyn CRM
The best email campaigns of 2018
We’re delighted to share with you this year the very best campaigns of 2018! Each email was carefully selected based on email design, click through rate, open rate, segmentation and revenue generated.
emails 2018
Customer story
Minor Hotels success story
With an ever-growing portfolio of hotels, Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs.
Customer story
Wyndham Grand Orlando Resort Bonnet Creek + Cendyn Sales Cloud
“Our sales people love Cendyn Sales Cloud tools. It’s easy and fast to get personalized proposals and menus out the door. We can quickly adapt our story to the customer’s needs, so it’s always fresh and relevant.”
Customer story
Treasury on Collins & Guestfolio CRM
Treasury on Collins, an apartment hotel in Melbourne Australia, was able to see a big shift in direct bookings and improve their online reputation using Guestfolio CRM.
Customer story
The Ritz-Carlton, Dubai eProposal success story
With Cendyn's eProposal, the team has been able to revolutionize how they send out proposals, how quickly they respond, and how they represent the property within each proposal.
Customer story
Greystone Hotels + Cendyn eInsight CRM
How Greystone Hotels increased CRM campaign revenue by over 200% with a scalable model for its portfolio of hotels.
Greystone & Cendyn
Customer story
Customer success with Guestfolio CRM
In less than a year, Guestfolio CRM helped the hotel reach #1 on TripAdvisor and cut OTA commissions by 35%.
HARBOR HOUSE INN| Cendyn Guestfolio success story
Customer story
The Houstonian success story
“eProposal absolutely helps us– it helps us tell a story visually and sets us apart from our competition,” said Dawn Turbes, Director of Group Sales for The Houstonian.
houstonian + cendyn success story
Customer story
PGA National success story
“Cendyn has taken us from a shotgun approach to a very focused approach,” Greg Saunders Vice President, Managing Director of PGA National Resort & Spa.
PGA National Resort + Spa Cendyn success story
Customer story
Hilton Brisbane success story
With Cendyn’s eProposal, the team at Hilton Brisbane in Queensland, Australia, have been able to speed up the entire proposal process.
Hilton Brisbane
Pacific Crest Santa Barbara success story
Our customer Pacific Crest Santa Barbara shows how using a combination of CRM and great customer service can impact a hotel's TripAdvisor ranking.
Customer story
Boardwalk Aruba success story
With Cendyn Guestfolio, Boardwalk Aruba gained a marketing automation platform that keeps guests engaged in communication with the property at the right time with the right message.
Customer story
Hilton Toronto success story
Located in the heart of the city’s financial district, Hilton Toronto hosts a year-round roster of corporate meetings, weddings and events, maintaining a stunningly high occupancy rate.
Hilton Toronto streamlines hotel events with Cendyn Getplanning
Customer story
Hilton Anatole success story
With Getplanning by Cendyn, Hilton Anatole gained a project management tool that helped the hotel’s team improve efficiency and turnover process by over 50%.
Hilton Anatole
Customer story
Hilton Riverside success story
With the Getplanning event project management tool by Cendyn, Hilton Riverside staff can move quicker through decisions and tasks.
Hilton Riverside Anatole
Customer story
Nita Lake Lodge success story
As one of the top 25 hotels in Canada as rated by TripAdvisor, Nita Lake Lodge is a truly unique property.
Customer story
VILA VITA Parc Hotel success story
VILA VITA Parc, one of the ‘Leading Hotels of the world,’ is a beautiful gem that sits within 54 spectacular acres perched above the Atlantic Ocean with lush, blooming sub-tropical gardens, distinctive Moorish-influenced Algarvean architecture, a dramatic rocky coastline and one of the most beautiful beaches in Portugal
Customer story
East Hotel success story
Situated between the vibrant hubs of Kingston and Manuka in Canberra’s prestigious “Inner South”, East Hotel is vibrant, independently owned hotel, housing 140 purpose-built 4.
Customer story
Hotel Granduca success story
Hotel Granduca offers one of a kind luxury experiences, breathtaking vistas and panoramic views of Austin
Customer story
Hotel Granduca success story
"Cendyn has been a fantastic partner," said Ray DeJohn, Director of Sales & Marketing at Hotel Granduca Austin.
Hotel Granduca
Customer story
Embassy Suites by Hilton LAX North success story
Embassy Suites by Hilton LAX North (managed by Interstate Hotels & Resorts), hosts a constant rotation of meetings and events
Customer story
Fontainebleau success story
The historic Fontainebleau Hotel Miami Beach is one of the largest and most significant properties on the East Coast.
Customer story
Hotel Del Coronado sucess story
Hotel del Coronado is an iconic destination at the Pacific’s edge just minutes from downtown San Diego.
Hotel Del Coronado
Customer story
The Ampersand success story
Tracey Hewitson, Assistant General Manager, tells us about the beautiful Ampersand Hotel based in the heart of South Kensington, London and her success using Cendyn's Guestfolio for the past five years.
The Ampersand
Customer story
Catahoula Hotel success story
Located in the heart of New Orleans near the French Quarter, the Catahoula Hotel is a small boutique property with a “casual, cozy and above all, human” vibe.
Catahoula Hotel
Customer story
Inn At The Fifth success story
Inn at the Fifth in Eugene, Oregon, is a “very special boutique hotel.
Inn at the 5th
Customer story
Fontainebleau’s Cendyn success story
The Fontainebleau Miami Beach is one of the most iconic properties on the East Coast.