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Apr 27, 2023

What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4

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Apr 20, 2023

Unlocking the power of digital identities within your CRM data

Your hotel CRM provides a wealth of useful information about your guests’ digital identities. Here’s how to leverage these digital identities!

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May 10, 2023

Beyond the hype: The rise of conversational AI in hospitality

The sudden impact of ChatGPT took many by surprise. But it was many years in the making, as the disappointments of voice search and chatbots set the scene for...

Popular Topics

eCommerce & Digital Marketing

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Apr 18, 2023

Top design trends for casino websites

Check out our guide of emerging website design and UX trends casino marketers should be...

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Mar 30, 2023

A guide to driving conversions on your website

Your guests have multiple options when choosing where to stay. By optimizing your...

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Feb 16, 2023

Website design and UX trends for 2023

In our latest guide, we highlight emerging and current website design tactics that...

Reservations & Distribution

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Mar 6, 2023

Top tactics to drive direct bookings at your hotel

We’ve compiled some of our top tactics to get guests to bypass the OTA sites...

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Feb 21, 2023

Rethinking the hotel tech stack for optimal revenue optimization

When it comes to revenue management, every hotelier needs to ask themselves –...

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Apr 3, 2023

How to win direct bookings from metasearch

Metasearch is one of the most powerful resources your property has for direct...

Data Strategy

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Mar 27, 2023

CRM Analytics: applying business intelligence to understand your guests’ needs

Applying BI to your CRM data empowers your team to gain impactful, actionable intel on interactions with your brand and customers’ needs.

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Jul 27, 2022

Supercharge your hotel’s digital marketing with your CRM data

To supercharge your digital marketing, you’ll need a well-organized CRM; a single shared source of truth that accurately aggregates customer data so that you...

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Jun 30, 2022

The power of a CRM & PMS integration

The most important integrations in the hotel technology suite - the tight relationship between the PMS & CRM.

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Aug 9, 2022

eInsight CRM: Process data erasure requests with ease

eInsight CRM allows hotels to quickly erase guest profile information & ensure that it is permanently deleted; all in a few short steps.

Revenue Management

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Oct 5, 2018

Data Management Essentials – Cendyn

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Dec 23, 2019

A hotelier’s guide to data science

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Aug 6, 2019

Unpack your data with CRM

Marketing & Loyalty

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Mar 27, 2023

CRM Analytics: applying business intelligence to understand your gu...

Applying BI to your CRM data...

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Apr 20, 2023

Unlocking the power of digital identities within your CRM data

Your hotel CRM provides a wealth...

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Apr 18, 2023

Top design trends for casino websites

Check out our guide of emerging...

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Apr 5, 2023

A guide to capture more B2B business for your hotel

To fully realize the potential of...

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