Built for independent and boutique hotels
A software platform like Guestfolio CRM will help you immediately see ROI for your hotel and drive loyalty and retention amongst your guests. If you haven’t already considered a customer relationship management (CRM) platform for your hotel, now’s the time. Know your guests more than you ever have before.
What is Guestfolio CRM?
Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels. Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.
Engage with guests and drive the conversation
Enhance communications and drive the conversation with every guest. Guestfolio CRM allows hoteliers to send personalized, branded communications to every guest. Create beautiful confirmation, pre-arrival and post-stay guest emails, showcase local amenities & services of your hotel.
Get to know the real guest behind every reservation
Learn more about every guest, no matter which channel they come through. Use social data, pre-arrival questionnaires and more to understand the real guest behind the reservation. Gain insights through automated surveys and increase TripAdvisor review volume by over 120% via our partner integration.
Drive repeat bookings and incentivize direct bookings
Target campaigns to guests following their stay. Add segmentation and personalization based on profile data and encourage repeat visits using incentive driven, automated campaigns. Send newsletters, marketing emails & promotions using a drag and drop editor to tailor every marketing communication.