Wyndham Grand Orlando Resort Bonnet Creek's success with eProposal

Even given their stellar reputation, Wyndham Grand Orlando Resort Bonnet Creek faced fierce competition in the central Florida hotel market for groups and events. The Wyndham sales team needed to act quickly to personalize and package group event proposals so planners could have all the relevant details, pricing and visuals needed to make their decision. Flexibility was key, so sales could quickly create a tailored and compelling pitch for prospects. Managing the post-sale planning was a challenge as well, with the need for a centralized place for project decisions and client-hotel communication to ensure nothing slipped between the cracks.

With Cendyn Sales Cloud, Wyndham Grand Orlando Resort Bonnet Creek gained a suite of solutions to automate and master group sales before and after the sale. An integrated platform enabled the team to send out a proposal or custom menu quickly with real-time alerts for perfectly timed follow-up. Incorporating a rotation of fresh images and videos (plus dynamic data from the sales and catering system) allowed the property to make it easy to pop in accurate pricing and availability. Last, Cendyn’s event planning features aligned staff and clients transparently on project details for quality assurance — seeing to it that everything was handled to the planner’s satisfaction.

Since 1999, the Cendyn Sales Cloud has helped over 22,000 hotels and venues worldwide in 143 countries and 33 languages produce proposals that help close group business. With eProposal as the cornerstone of the Sales Cloud, Cendyn’s other tools support hundreds of thousands of users successfully source, plan and execute groups of all shapes and sizes.

Cendyn has the tools to help win group business. The products continue to evolve and do not stay flat. Adjustments are always being made, both to improve the product, and to help customers grow with the platform.