Wyndham Grand Orlando Resort Bonnet Creek
About
Wyndham Grand Orlando Resort Bonnet Creek is a hot spot for groups, weddings and events in Orlando. With over 32,000 square feet of meeting and event space, its prime location inside the Walt Disney World® gates makes it especially attractive to planners who praise the resort’s creative room layouts, exceptional menus and state-of-the-art technology.
Products Used
eProposal®
Customer Story

Wyndham Grand Orlando Resort Bonnet Creek's success with eProposal

Our sales people love Cendyn Sales Cloud tools. It’s easy and fast to get personalized proposals and menus out the door. We can quickly adapt our story to the customer’s needs, so it’s always fresh and relevant.
- John F. Branciforte
Area Director of Sales & Marketing

THE CHALLENGE

Even given their stellar reputation, Wyndham Grand Orlando Resort Bonnet Creek faced fierce competition in the central Florida hotel market for groups and events. The Wyndham sales team needed to act quickly to personalize and package group event proposals so planners could have all the relevant details, pricing and visuals needed to make their decision. Flexibility was key, so sales could quickly create a tailored and compelling pitch for prospects. Managing the post-sale planning was a challenge as well, with the need for a centralized place for project decisions and client-hotel communication to ensure nothing slipped between the cracks.

THE SOLUTION

With Cendyn Sales Cloud, Wyndham Grand Orlando Resort Bonnet Creek gained a suite of solutions to automate and master group sales before and after the sale. An integrated platform enabled the team to send out a proposal or custom menu quickly with real-time alerts for perfectly timed follow-up. Incorporating a rotation of fresh images and videos (plus dynamic data from the sales and catering system) allowed the property to make it easy to pop in accurate pricing and availability. Last, Cendyn’s event planning features aligned staff and clients transparently on project details for quality assurance — seeing to it that everything was handled to the planner’s satisfaction.

THE RESULTS

Since 1999, the Cendyn Sales Cloud has helped over 22,000 hotels and venues worldwide in 143 countries and 33 languages produce proposals that help close group business. With eProposal as the cornerstone of the Sales Cloud, Cendyn’s other tools support hundreds of thousands of users successfully source, plan and execute groups of all shapes and sizes.

FAVORITE FEATURES

Personalization

The team is able to make each proposal feel like their own voice. From the cover letter to the features they choose to highlight, an easy point and click tool helps them win the business.

Flexibility

Changes can be made easily, so information is always fresh and relevant to the client. The tools allow for adapting the property’s story based on the group or event needs rather than mandating static data.

Visualization

eProposals allow the team to ‘round out’ event offerings so planners can live and breathe their vision. Because it’s possible to embed imagery immediately, prospective customers can better absorb information.

Big wins with Cendyn Sales Cloud

Save time

Teams can modify customized Cendyn eMenus on a dime. It’s fast and simple to update content on the fly and get something out quickly to clients.

Simplicity

Sales Cloud solutions are quick to learn and easy to implement, which streamlines both training and execution.

Alignment

The planning tools help avoid the spider web of conversations that could get lost in email. Keeping conversations in one portal ensures uncomplicated access.

BOTTOM LINE

Cendyn has the tools to help win group business. The products continue to evolve and do not stay flat. Adjustments are always being made, both to improve the product, and to help customers grow with the platform.