Wyndham Grand Orlando Resort Bonnet Creek's success with eProposal
Even with a stellar reputation, Wyndham Grand Orlando Resort Bonnet Creek faces fierce competition in the Orlando hotel market for groups and events. The Wyndham sales team needs to act quickly to personalize and package group event proposals, so planners can have all the relevant details, pricing and visuals to make a decision. Flexibility is key, so sales could quickly create a tailored and compelling pitch for prospects. Managing the post-sale planning was a challenge as well, with the need for a centralized place for project decisions and client-hotel communication to ensure nothing slipped between the cracks.
With Cendyn Sales Cloud, Wyndham Grand Orlando Resort Bonnet Creek gained a suite of solutions to automate and master group sales before and after the sale. An integrated platform enables the team to send out a proposal or custom menu quickly with real-time alerts for perfectly timed follow up. Incorporating a rotation of fresh images and videos plus dynamic data from the sales and catering system allows the property to make it easy to pop in accurate pricing and availability. Last but not least, Cendyn’s event planning features aligns staff and clients transparently on project details for quality assurance everything is handled to the planner’s satisfaction.
Big wins with Cendyn Sales Cloud
Easy to use
Since 1999, the Cendyn Sales Cloud has helped over 22,000 hotels and venues worldwide in 143 countries and 33 languages produce proposals that help close group business. With eProposal as the cornerstone of the Sales Cloud, Cendyn’s other tools support 100’s of thousands of users successfully source, plan and execute groups of all shapes and sizes.
“Cendyn has the tools to help us win group business. The products continue to evolve and do not stay flat. They’re always making adjustments that improve the product, which help us grow with the platform.”