Mar 27, 2023 BlogCRM Analytics: applying business intelligence to understand your gu... Applying BI to your CRM data empowers your team...
Jan 25, 2023 WebinarRevenue management for hoteliers: Discover why CRS & RMS integ... Watch this on-demand webinar to learn how your hotel...
Jan 18, 2023 BlogCCPA, CPRA and the changing privacy landscape The protection of customer data is a crucial component...
Nov 1, 2022 BlogQuick wins for conversions this holiday season Learn how to maximize your holiday bookings and make...
Sep 20, 2022 BlogGuestrev is getting a makeover With a fresh new look and enhanced functionality Guestrev's...
Sep 7, 2022 GuideWhat is a Customer Data Platform? Get to know your best guests. Unlock your hotel's...
Aug 9, 2022 BlogeInsight CRM: Process data erasure requests with ease eInsight CRM allows hotels to quickly erase guest profile information...
Jun 30, 2022 GuideThe power of a CRM & PMS integration The most important integrations in the hotel technology suite...
Jun 20, 2022 Guide4 ways to use a customer data platform in hospitality Download our guide for some everyday use cases to...
May 23, 2022 GuideHow to revolutionize hotel operations with a Customer Data Platform A Customer Data Platform has the potential to revolutionize...
Apr 21, 2022 GuideTop RMS reports every hotel revenue manager needs to know Revenue managers have no shortage of data at their...
Apr 1, 2022 WebinarBuilding an intelligent tech ecosystem to win guests and drive revenue Watch the webinar on-demand today to learn how integrated...
Mar 24, 2022 Guide5 key data-driven strategies for optimizing revenues in 2022 Get your teams and data on the path to...
Mar 23, 2022 WebinarBuild the ultimate distribution technology strategy for your casino... Dive into the latest technology trends from modern casino...
Jan 10, 2022 BlogTendencias 2022: lo que los profesionales de marketing hotelero deb... Con un nuevo año que comienza, miramos hacia 2022...
Dec 8, 2021 Guide¿Cómo impactan en tu email marketing las nuevas normas de privacida... Descubre todo lo que necesitas saber sobre las nuevas...
Dec 7, 2021 BlogEmail design trends ready to take over 2022 We hope these trends help ignite your creative spark...
Oct 28, 2021 BlogRevintel: Compose hotel data into intelligent insights Revintel, Cendyn’s powerful cloud-based BI solution, now allows you...
Oct 25, 2021 VideoeNgage & Onyx Hospitality – Cendyn Customer Success Story Treat every guest like a VIP. Greet guests via...
Oct 12, 2021 GuideCómo planificar el presupuesto en tiempos de incertidumbre A la vuelta de la esquina de otra temporada...
Sep 22, 2021 BlogHow to prepare for Apple’s Mail Privacy Protection Apple released their latest operating systems and with these...
Sep 16, 2021 GuideHow to budget plan amidst uncertainty As you round the corner into another budgeting season...
Jul 8, 2021 BlogHow privacy protection is changing email marketing Email marketing will continue to be an incredibly effective...
Jun 24, 2021 Guide10 steps to boost loyalty at your hotel Memories and nostalgia are powerful; now it’s up to...
Jun 17, 2021 Guide6 things to consider when investing in an RMS As you seek to optimize revenues, drive profits, save...
Jun 17, 2021 GuideHow to grow guest revenue prior to guest arrival Learn how to start generating revenue and building loyalty...
May 17, 2021 GuideTouchless technology that hotel guests expect today Touchless technology remains a key tool for rebuilding confidence...
Apr 29, 2021 GuidePrepare your hotel for pent-up travel demand Plan your own hotel’s rebound strategy to prepare for...
Apr 3, 2021 WebinarPersonalize guest communication to drive incremental revenue using ... Technology is taking the lead in helping hotels recover...
Mar 24, 2021 GuideMaster scenario planning at your hotel Scenario planning prepares your team for an uncertain world...
Mar 10, 2021 GuideCDP vs. CRM – What’s the difference and how can the two... Let's compare customer data platforms with customer relationship management...
Feb 3, 2021 GuideWhy you should be focusing on first-party data First-party data puts you closer to your customers --...
Jan 5, 2021 GuideA user guide to Cendyn’s Insight Score and Audiences The Insight Score gives marketers what they need to...
Nov 9, 2020 GuideCendyn’s digital spend calculator Download Cendyn's digital spend calculator to help you see...
Oct 29, 2020 BlogSynchronize: Real-time data intelligence to view the most accurate ... Synchronize allows hoteliers the ability to quickly align their PMS data with Guestrev and...
Oct 29, 2020 WebinarFuture-proof your hotel marketing strategy for 2020 and beyond Understand the factors at play with current capacity constraints...
Oct 22, 2020 BlogInsight Score: guest lifetime value score supercharged by data science The Insight Score uses predictive revenue science to supercharge...
Sep 24, 2020 GuideThe ultimate email marketing playbook for hotels Email marketing is not only a way to boost...
Sep 16, 2020 GuideWhy cleansing your database is so important in our data-driven world Creating dynamic, personalized marketing campaigns is the best way...
Jul 1, 2020 BlogPlotting the comeback for hotels in a COVID-19 environment Hotels in North America and around the world are...
May 13, 2020 Infographic8 best practices for CRM in a crisis Your hotel’s customer relationship management (CRM) serves as a...
May 5, 2020 GuideKeep hotel employees engaged during COVID-19 We’ve compiled ideas and tips for effectively communicating and...
Apr 24, 2020 GuideCommunication dos and don’ts during COVID-19 To help ensure you are communicating with your guests...
Apr 14, 2020 GuideEight best practices in revenue management for during and after COV... During a crisis like COVID-19 revenue managers must adjust...
Apr 9, 2020 Guide10 digital marketing strategies for during and after COVID-19 With the travel industry at a virtual standstill, what’s...
Mar 6, 2020 BlogWhat to do when crisis comes to your city Make no mistake: the global spread of the novel...
Feb 4, 2020 InfographicHow to tell stories with your data Get our latest infographic to see how data visualization...
Jan 7, 2020 Blog5 ways to start a data science initiative at your hotel Guidance for working with data as a hotel marketer...
Dec 23, 2019 GuideA hotelier’s guide to data science Learn the key techniques hoteliers can use to advance...
Dec 16, 2019 WebinarData visualization for hoteliers Data specialists and hoteliers talk about how data visualization...
Nov 14, 2019 BlogDesigning a hotel loyalty program: Part 2 Today, we share Part 2 in our loyalty program...
Nov 13, 2019 GuideData management fundamentals for hoteliers In this guide we explore the fundamentals of data...
Oct 23, 2019 Guide8 powerhouse benefits of a CRM & RMS integration for hotels When Customer Relationship Management (CRM) and Revenue Management System...
Oct 2, 2019 GuideA hotelier’s guide to CCPA (California Consumer Privacy Act) Hotels need to prepare for the California Consumer Privacy...
Oct 1, 2019 BlogFAQ: How Cendyn is preparing for CCPA To help prepare our customers, we’ve prepared a Q...
Sep 25, 2019 BlogCreate the perfect guest experience using your data Build the muscle memory that gives your team the...
Sep 24, 2019 WebinarData management fundamentals for hoteliers In partnership with Sojern and Jumeirah, we are very...
Aug 12, 2019 GuideDecoding the guestprint Your guests have unique passions and personality traits that...
Jun 30, 2019 EventITB eTravel: Data science bootcamp for hoteliers Learn the fundamental skills of working with data sets...
Jun 5, 2019 GuideCreate the perfect guest experience using your data Give your team the confidence to start using data...
Jun 5, 2019 GuideCómo contar historias con tus datos Consulta nuestra última infografía para descubrir cómo la visualización...
May 5, 2019 GuideHow CRM has shaped the digital landscape The landscape of how we manage our data has...
May 5, 2019 InfographicDe la búsqueda a la reserva: personaliza el viaje completo del cliente Desde la selección de un destino hasta la búsqueda...
May 1, 2019 BlogHoteliers: Everything you need to know from Google’s I/O conf... Hoteliers take a look at our recap from Google's...
Apr 30, 2019 Guide10 estrategias de marketing online durante y después del COVID-19 A continuación, presentamos 10 estrategias de marketing digital para...
Apr 1, 2019 BlogDelivering your brand promise across the guest journey Brand consistency is table stakes when it comes to...
Mar 1, 2019 BlogDesigning a hotel loyalty program: Part 1 Map out the core principles for your hotel's loyalty...
Feb 26, 2019 GuideDatenwissenschaftliche Anleitung Daten können eine kniffelige Angelegenheit sein. Zu viele, nicht...
Feb 5, 2019 InfographicFrom looking to booking: personalize the whole guest journey From selecting a destination to researching the stay itself,...
Feb 1, 2019 BlogMeasuring what matters the most at your hotel Numbers are rational and assuming that the source of...
Feb 1, 2019 BlogHow CRM has evolved the digital landscape The landscape of how we manage our data has...
Jan 5, 2019 InfographicGoing from a Hotel Database to an Ecosystem Hotels need to think about data existing in an...
Oct 5, 2018 GuideData Management Essentials – Cendyn Build a foundation for the next right action &...
Oct 5, 2018 Guide10 questions to ask before investing in a hotel CRM Benchmarking hotel CRM solutions can be a challenging task...
Oct 1, 2018 BlogShifting away from the PMS as the data warehouse Traditionally, the PMS has been considered the primary hub of...
Oct 1, 2018 BlogCRM for the modern hotel marketer We were delighted when our partners, Welcome Systems, invited...
Aug 10, 2018 GuideGuía: 6 claves para conocer mejor a nuestros clientes Descarga nuestra última guía para superar las expectativas de...
Aug 2, 2018 BlogCendyn product updates Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations
Aug 1, 2018 BlogAggregating your hotel data with CRM Challenges arise out of the evolution of technology in...
Jul 5, 2018 GuideObtaining consent for marketing activities This guide will give you all the tips you...
Jul 1, 2018 BlogEngage with your most valuable guests Building a relationship with your guests is the cornerstone of hospitality,...
Jun 4, 2018 GuideCómo gestionar la comunicación en tiempos de Covid-19 Hoteles: Para ayudarte a comunicar con tus huéspedes y...
Jun 2, 2018 BlogMapping personalization to profits in the guest journey Through the guest journey, travelers interact with a myriad...
May 5, 2018 GuideHotel marketing guide to personalization In this guide, you'll learn how to enable automated,...
May 2, 2018 BlogDrive revenue throughout the guest journey We can’t escape the topic of AI today -...
Apr 2, 2018 BlogGet to know your guests with guest profiles By compiling data and learning guest behavior over time,...
Feb 2, 2018 BlogPromoter, neutral or detractor? What makes a guest a promoter, neutral or detractor?...
Feb 2, 2018 BlogUse technology to improve the guest experience Using technology to own the digital conversation has become...
Feb 2, 2018 BlogTripAdvisor success with CRM Using CRM and TripAdvisor Review Collectio technology, TripAdvisor identified...
Nov 2, 2017 BlogData intelligence that improves guest loyalty The hospitality industry caters to millions of people daily....
Nov 2, 2017 Blog5 ways AI is transforming hotel marketing Artificial intelligence is enabling the hotel industry to do...
Oct 5, 2017 Infographic10 steps to a successful hotel CRM deployment A step-by-step guide that takes the guesswork out of...
Oct 1, 2017 GuideThe hotel industry’s automated future Learn how marketers are shifting from a pattern of...
Sep 2, 2017 BlogCendyn knows the true power of data First party data is a hotel’s most valuable asset....
Sep 2, 2017 BlogUsing CRM and data to curate unique experiences While customer relationship management (CRM) is a term that...
Aug 2, 2017 BlogConverting guests to loyal brand advocates Hotels that succeed in building on their direct channels,...
Jul 2, 2017 BlogConnectivity within the hospitality industry As the most connected customer relationship management (CRM) solution...
Jul 2, 2017 BlogThe power of email automation Automated transactional emails can be the cornerstone of a...
Apr 2, 2017 BlogLoyalty trends shaping hotels The online marketplaces of the twenty-first century, together with...
Mar 2, 2017 BlogInnovating with AI: predictive analytics Hoteliers have an amazing collection of raw data, which...
Jun 2, 2016 BlogUse data to power audience segmentation Data is changing the foundations of hospitality marketing. With...
Feb 2, 2015 BlogHow personalized data cultivates loyalty With one-to-one marketing, hoteliers can leverage Big Data to...
