Intuitive agent platform

Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly, efficiently and flexibly. Agents can make multi-room and multi-rate plan bookings on a single reservation and override availability, if needed.

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Through the years, we have worked with many vendors and the results we have achieved here are far superior. Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.
Kerry Mack EVP of Revenue & Distribution, Highgate Hotels

Deep loyalty integrations

Hotel brands, casinos, and integrated resorts can benefit from deep integrations with your loyalty or player programs. Unite your data from multiple sources in a single call center platform giving your reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Easily offer comped rooms and other loyalty bonuses.

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Drive revenue and minimize costs

Highly-trained, multilingual reservations specialists drive direct bookings and upsells, generating incremental revenue. Handle reservations calls more efficiently to minimize operational costs. Track detailed metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Cendyn CRS.

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AI-powered voice assistant

Eliminate your customers’ hold time with an integrated AI-powered voice assistant, powered by PolyAI and available 24/7. Streamline operational efficiency and reduce costs by automating the phone reservation process. With deep loyalty integrations, the voice assistant provides callers with all available loyalty benefits, including special discounts and offers, resulting in satisfied and happier guests. Customers interested in this cutting-edge integration will need to establish a separate contract with PolyAI.

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