Resources library

Highlights

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10 Dos & Don’ts for Hotels on Instagram

What is hotel CRM?

Cendyn's eInsight CRM is a comprehensive hotel Customer Relationship Management (CRM) platform, that consolidates, engages and measures disparate data transactions...

Guestfolio CRM product tour

Guestfolio CRM, by Cendyn, provides intuitive marketing automation and guest intelligence for boutique and independent hotels. Discover how you can...

Popular Topics

Marketing

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How to reach hotel seekers in your city

Amy is looking for reasons to believe your hotel is the best property for the...

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From looking to booking: pe...

From selecting a destination to researching the stay itself, it’s all about crafting...

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Changing traveler expectations

Download our guide to discover how traveler expectations have changed and and how...

Sales

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11 things planners want in hotel proposals righ...

When it comes to capturing more group business, it’s imperative to stay ahead of the...

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10 tips to close group busi...

Shorten the sales cycle with hotel proposals that win more deals. How you...

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Ace your hotel RFP response...

Our latest guide provides you with five simple steps to keep you competitive...

Data Strategy

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Hospitality marketing segmentation guide

Our latest guide provides you with 5 easy steps to ensure you are doing what is needed to provide that perfect experience for every...

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From looking to booking: personalize the whole guest journey

From selecting a destination to researching the stay itself, it’s all about crafting the right message, delivered at the best time through the guests’...

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Changing traveler expectations

Download our guide to discover how traveler expectations have changed and and how hotels can deliver on their needs.

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10 questions to ask before investing in a hotel CRM

Benchmarking hotel CRM solutions can be a challenging task in the current CRM provider landscape, this easy guide will give you the means to...

Budget Planning

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The perfect hotel sales proposal

In this infographic we look at the top 10 tips to make your hotel sales proposal stand out from the crowd.

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Pacific Crest Santa Barbara success story

Our customer Pacific Crest Santa Barbara shows how using a combination of CRM and great customer service can impact a hotel's TripAdvisor ranking.

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Top social platforms in APAC

Because of the level of mobile penetration, social media as a platform plays a critical role for engagement with both business and leisure travelers...

Operations

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Data Management Essentials

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How to reach hotel seekers in your city

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Hotel CRM Buyer’s Guide

How to work collaboratively

Revenue

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10 steps to a successful hotel CRM de...

A step-by-step guide that takes the...

Master the art of personalization

Tim Sullivan explores personalization with case...

What is a DEM platform?

Ali Naqvi of Achiga explains why...

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WEBINAR: Hotel marketing in the age o...

Join PhocusWire, Cendyn and Fontainebleau Miami...

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Cendyn announces acquisition of The Rainmaker Group

Cendyn, the leading innovator in hotel CRM and hotel sales platforms for the hospitality industry, today announces the acquisition of The Rainmaker Group, a leading revenue and profit optimization platform for hotels, resorts and casinos.