Resources library

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Hotel reopening toolkit

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The Email Benchmark Report 2020

Email continues to reign as the favored channel of communication for marketing and business. We have seen that even during the most tumultuous times...

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Prepare your hotel digital marketing strategy for a world without cookies

Popular Topics

Crisis Management

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Hospitality in a contactless world

How CRM, video, streaming & other tech tools can reduce contact & empower amazing customer...

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Plotting the comeback for h...

Hotels in North America and around the world are starting to look ahead...

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Communication dos and don&#...

To help ensure you are communicating with your guests and community in the...

Hotel Marketing

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Prepare your hotel digital marketing strategy f...

There's a major shift afoot that will have a dramatic impact on your hotel’s digital...

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CRM: strategies and best pr...

In this guide we show you the fundamentals of CRM, from key terms...

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Hotel reopening toolkit

The most popular and trending topics hotels should consider while getting ready for...

Data Strategy

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Decoding the guestprint amid COVID-19

To help you navigate maintaining stellar personalization at your hotel amid COVID-19 changes, we’ve updated the guestprint. Read on to see how the guest...

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A hotelier’s guide to data science

Learn the key techniques hoteliers can use to advance data science inside their orgs and improve the effectiveness of their marketing programs.

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Data management fundamentals for hoteliers

In this guide we explore the fundamentals of data management in hotel marketing, revenue management and operations. We explain key terms and concepts, the...

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The state of CRM and guest management in 2019 and beyond

Cendyn partnered with h2c to develop a global survey that took a deep dive into the current state of CRM and guest data management...

Budget Planning

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What to do when crisis come...

Make no mistake: the global spread of the novel coronavirus, or COVID-19, is a tragedy and health crisis. With that being said, the travel...

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Revenue management trends f...

Each trend has gained traction specifically because it helps hotels not just increase overall revenues but maximize total profit. It’s the driving force pushing...

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Create a successful revenue...

How to make a successful revenue strategy by asking the right questions because the right plan makes all the difference for revenue managers.

Operations

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Hotel reopening toolkit

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Decoding the guestprint amid COVID-19

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The ultimate crisis survival guide for hotels

10 reasons why the guest profile no longer lives in the PMS

Sales

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Hotel reopening toolkit

The most popular and trending topics...

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2020 technology forecast for hotel ca...

This month, we’re taking a glimpse...

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7 Skills to help you close more busin...

Group sales is not about manipulation;...

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10 ways to mend fences between revenu...

Consider implementing these 10 ways to...

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Insights and guidance for hotels

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