Tips for making strategic decisions in an uncertain world

In the constant rush of day-to-day hotel operations, scenario planning is often relegated to the back burner. Meetings get pushed back, drafts languish without review, and preliminary plans never crystallize into approved playbooks.

Of course, this is not a best practice. Scenario planning is one of those chores that doesn’t seem too important until suddenly, it’s the most important thing in the world. We’ve all experienced this maxim during the global pandemic that upended hotel operations everywhere.

The scenario planning process itself is a valuable preparation tool. It embeds resilience and confidence across teams, as it forces everyone to create solutions in advance of potential challenges. That way, when something happens, the playbook can be put into action without delay.

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