Staff training in the new normal

Prepare your employees for the road ahead

As the hotel industry remains hopeful about a busy travel season ahead, now is the time to prepare your staff. With guest expectations changed, pressure on staff is at an all time high. 

Here’s how to prepare your staff for the “new normal”. Perhaps an overused term, yes, but it does reflect a truism of hotel operations: it’s a constant cycle of evolving procedures and strategies to reflect new realities. This is what hotel operators do best!