How Paradise Resort Gold Coast improved and automated the guest journey with Mews and Cendyn
Paradise Resort Gold Coast’s reservations team used to spend hours manually creating and issuing paper coupons for activities and dining credits. Director of Sales & Marketing Alicia sits down with Mews and Cendyn to unpack how automating that process freed up her team and changed guest behavior: 97% of activities are now booked online up to 14 days before arrival. The conversation covers segmentation, personalized guest journeys, and why picking tech starts with knowing your non-negotiable needs, not chasing every feature on the list.
