Tschuggen Hotel Group's success with combining guest communication and payment services

Tschuggen Hotel Group wanted to integrate pre-payment and credit card authorization into automated guest communication in order to simplify the process for guests and reduce manual processes for hotel employees while ensuring a PCI compliant environment.

To incorporate secure pre-payment and credit card authorization into transactional emails sent from Tschuggen Hotel Group, NextGuest integrated a payment solution from Worldline/SIX Payment Services.

Based on the booking code and the criteria stored, a “pay now” button for pre-payment or a “confirm now” button for credit card authorization is automatically included in the confirmation email sent to the guest. By clicking on the integrated button, guests will be redirected to a secure site for payment processing or credit card authorization. Once the guest has filled in all information, relevant data is then transmitted encrypted through a secure connection. If the process is successful, the guest will be shown a thank you message customized by the hotel and the button will no longer link to the payment/authorization page if clicked again.

This solution streamlines the booking process for Tschuggen Hotels’ guests and employees. Sensitive payment data does not need to be handled by the hotel anymore, and PCI and charge-back risks as well as error-prone manual tasks are eliminated.

This case study was completed before the Cendyn and NextGuest merger but Tschuggen Hotel Group can now benefit from the suite of Cendyn products.