This team provides support at the property level acting as your first point of contact for product issues and defects. They also manage your requests for eProposal and eMenus design updates and new user access.
Cendyn & Hyatt solutions portfolio
Drive more business with Cendyn's award-winning solutions
Sales solutions for Hyatt
Cendyn, a long-standing partner of Hyatt, offers a portfolio of solutions at preferred partner pricing designed to help you showcase your properties, create visually engaging sales tools, and close more group business faster. As partners we work together to address your needs as hoteliers to ensure the best return on every property’s investment. Cendyn’s integration with Hyatt Envision Sales & Catering lets you merge leads directly into eProposal, making the creation of personalized, on-brand, and media-rich proposals easy, fast and effective.
Cendyn
Your Hyatt Account Team
Thamia Nieto
VP, Enterprise Accounts
Thamia Nieto
VP, Enterprise Accounts
Thamia is Hyatt Corporate’s main point of contact. She primarily focuses on partnership strategy, drives Cendyn’s product roadmap to meet Hyatt’s needs and executes initiatives to deliver value to Hyatt corporate and your property.
Ian Schwartz
Associate Director, Customer Success
Ian Schwartz
Associate Director, Customer Success
Ian ensures your hotel property is maximizing the usage of eProposal, eMenus, eBrochure and eConcierge. He delivers training as well as introduces product enhancements and new features. Ian also assists in resolving high priority support tickets for Hyatt corporate.
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With you every step of the way
Customer Support
Customer Success
This pooled account team is ready to answer existing customers’ commercial questions about your property’s contract and billing, among other topics. They also guarantee a smooth onboarding of your property and act as your first level of escalation on support issues.
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