Top tips to get you winning in hotel operations

Operations is the beating heart of the hotel, the place where guest expectations meet reality and lasting operations-infographic-winnerimpressions are made.

Whether you’re at the front door or front desk, in food & beverage, housekeeping or maintenance, every guest touchpoint is an opportunity to impress. Own it. Today’s hotel operations is guided by a core set of principles that drive success:

1 Radiate optimism

2 Greet every guest like you’re delighted to see them

3 Know your guests

4 Be a stickler

5 Hug your technology

6 Be a team player

7 Welcome challenges

Download the infographic now to learn more about each principle and see how you can start winning in hotel operations now.

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