Top tips to get you winning in hotel operations
Operations is the beating heart of the hotel, the place where guest expectations meet reality and lasting impressions are made.
Whether you’re at the front door or front desk, in food & beverage, housekeeping or maintenance, every guest touchpoint is an opportunity to impress. Own it. Today’s hotel operations is guided by a core set of principles that drive success:
1 Radiate optimism
2 Greet every guest like you’re delighted to see them
3 Know your guests
4 Be a stickler
5 Hug your technology
6 Be a team player
7 Welcome challenges
Download the infographic now to learn more about each principle and see how you can start winning in hotel operations now.