A toolkit for navigating global crises like COVID-19
There’s no sugarcoating it: Casinos everywhere are shutting down. It certainly is a shock to the system. Things changed rapidly and we are all facing a world that’s much different than it was just a few weeks back. It’s unprecedented — but remember that it’s temporary. The industry is resilient and has adapted to challenges and made it through global shocks in the past.
These unprecedented challenges require creative thinking — and a nuanced approach to crisis management.
In this guide, we offer strategy and tactics specifically for hotel-casino revenue managers to navigate this unfolding global crisis at their properties, covering three areas:
- Dealing with a shutdown
- What to do during hibernation mode
- Preparing for re-opening and recovery
Take a deep breath. This too shall pass.