h2c Global study: Digital hotel operations

h2c’s 2023 Digital Hotel Operations Study

h2c’s latest technology report is the hotelier’s compass to navigating the evolving realm of digital hotel operations. Inside, you’ll find answers to key questions such as:

  • How can (automated) hotel operations better support improving the guests’ experience?
  • What are the key criteria for selecting new systems, and what are the challenges of operations when implementing new technology?
  • What operational tasks require development when serving the guest journey?
  • What are the challenges and opportunities with selling extra services?
  • What assistance is required to help hotel chains analyze and use the huge amounts of data?
  • What innovations/automation would be most helpful for operations?
  • How can booking meetings and events become easier for guests and hoteliers alike?

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