Master the art of loyalty at your hotel
Roomzzz putting guests at the heart of what they do
The importance of promoting and rewarding loyalty during a downturn cannot be emphasized enough. Once the recovery gains steam, guests that already love your property will be far more receptive and usually among the first to return.
On February 4th, Nicki Graham, Senior Director of Global Marketing at Cendyn, Robert Alley, COO of Roomzzz Aparthotels and Michael De Jongh, CCO at Avvio, discussed how to engage your most loyal guests and the successful integration between Cendyn and Avvio, which now powers the Roomzzz loyalty programme.
What you’ll learn:
- The importance of a personalized guest experience
- Loyalty strategy, pricing strategy and brand differentiation
- The power behind integrating your technology solutions
- How to drive revenue and direct bookings through loyalty