Cendyn is the World’s Leading Hotel CRM Technology Provider 2018

Cendyn also voted as World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Proposal Platform, and World’s Leading Hotel Event Management Platform by The World Travel Awards

Boca Raton, Florida, December 3, 2018 – Cendyn has taken home four World Travel Awards at the prestigious Grand Final Gala Ceremony on December 1, 2018, in Lisbon, Portugal. Winning World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Proposal Platform, and World’s Leading Hotel Event Management Platform, bring Cendyn’s tally for World Travel Awards across the globe to nine in 2018.

“It has been an incredible year for us at Cendyn. We have seen exponential growth across the globe with our customers and across our team as more and more hotels embark on a partnership with us. We are honored to have been recognized for this work with these very prestigious awards.” says Charles Deyo, CEO & President at Cendyn. “As the landscape of the hospitality industry evolves, we are excited to see how hotels are adapting faster than ever before to embrace this change with technology platforms like ours. We look forward to continued growth in 2019.”

World Travel Awards winners hotel CRM

The Cendyn team collect their awards at the World Travel Awards in Lisbon, Portugal. From left, Jeff Down, Regional Director of Sales, Giles Gurney, Regional Director of Business Solutions, Nicki Graham, Director of Marketing, EMEA & APAC, and John Seaton, Managing Director, EMEA & APAC.

Using a centralized data platform as a means for hoteliers to communicate with their guests has revolutionized how they can learn more about guests’ interactions, drive direct bookings, maintain a brand presence with their most valuable guests and stay competitive in their market. Cendyn’s complete product portfolio strives to keep hoteliers innovating and at the forefront of what they do.

Cendyn’s CRM Suite caters for every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates multiple data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and help hotels acquire new customers.

Cendyn’s unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of their brand.

Cendyn’s eProposal software allows hoteliers to respond to RFPs in minutes and seize their first-responder advantage to dramatically increase group bookings. eProposal is built to deliver personalized, media-rich RFP replies on a branded microsite. Real-time alerts of interactions with proposals also allow hotel sales representatives to react immediately before their competition does.

About Cendyn
Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London, Munich, Singapore, and Tokyo, Cendyn proudly serves more than 30,000 clients in 143 countries with enterprise spend levels in excess of $1 billion. For more information on Cendyn, visit

Media Contact 
Michael Bennett
SVP, Global Marketing

Hear more from John Seaton, our Managing Director, EMEA & APAC