Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business

South African hotel, Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics.

Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitality in a luxury eco-estate setting. With over 154 rooms, the property was searching for a better way to manage and gain insights on their data.

Daphne Naidoo, Fairmont Zimbali Resort’s Director of Revenue, shared the excitement of adding revintel® to their toolkit, “We are looking forward to the data visualizations and insights that we will gain through revintel®. This tool gives us the exact information we need to drill down to the most important pieces of our business without spending hours compiling the data into spreadsheets.” She continued, “we are looking forward to getting that time back in our day to spend on revenue generating activities and decisions.”

“We could not be more thrilled to have Fairmont Zimbali Resort add us as a revenue and analytics partner,” explained Tim Sullivan, President of Cendyn. “We are confident that revintel® will help them accelerate growth and gain strong insights into their property’s data and are excited to see continued growth in the South African market for Cendyn solutions.

About Cendyn
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Singapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit

Fairmont Zimbali Resort
Fairmont Zimbali Resort is a tranquil retreat offering the utmost in stylish comfort and unrivalled service. Cosmopolitan flair and traditional Zulu accents permeate the hotel’s 154 guest rooms and suites, each with scintillating views of the warm Indian Ocean. There are also 18 Fairmont Heritage Place Villas on the hotel grounds.

Fairmont Zimbali Resort is the ultimate destination for clients looking to close their next business deal. Venues include an executive boardroom and 4 conference venues which are joined by concertina doors, allowing you the flexibility to choose the size of your venue. Our conference centre accommodates up to 600 guests, yet offers flexibility for smaller groups.

Located 5 minutes from the bustling holiday town of Ballito, 20 minutes from Umhlanga and 30 minutes from Durban, this beachfront North Coast hotel provides easy access to the province’s attractions. Situated 16km from King Shaka International Airport, Fairmont Zimbali Resort is easily accessible.