Cendyn Resources Library
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Customer story
The Set Hotels success story
Filmed at The Conservatorium, Amsterdam we spoke to Martijn van Eijk, Director of Guest Loyalty & Retention at The Set Hotels to see how they use Cendyn's hotel CRM, eInsight CRM to drive loyalty at their hotels.
Video
What is hotel CRM?
Hotel CRM consolidates, engages and measures disparate data transactions on travelers throughout the guest journey.
Customer story
Cardinal Hotel + Guestfolio CRM success story
See how Guestfolio CRM helps the Cardinal Hotel improve the guest experience with a platform that’s affordable, easy to use and customized to a boutique property's needs.
Customer story
Minor Hotels success story
With an ever-growing portfolio of hotels, Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs.
Video
Master the art of personalization
Tim Sullivan explores personalization with case studies and advice for hotels.
Video
What is a DEM platform?
Ali Naqvi of Achiga explains why hotels are moving away from Content Management Systems (CMS) to Digital Experience Management (DEM) platforms.
Video
What is guest intelligence?
Learn how hotel CRM acts as the brain to leverage guest intelligence to create deeper, more meaningful relationships with your guests.
Customer story
The Houstonian success story
“eProposal absolutely helps us– it helps us tell a story visually and sets us apart from our competition,” said Dawn Turbes, Director of Group Sales for The Houstonian.
Customer story
PGA National success story
“Cendyn has taken us from a shotgun approach to a very focused approach,” Greg Saunders Vice President, Managing Director of PGA National Resort & Spa.
Video
What does GDPR mean for hotels?
See why GDPR is the new normal for hotel marketing from SVP of Global Marketing Michael Bennett.
Video
Why are data streams like water to a hotel CRM?
Our Chief Technology Officer Xundong Ding explains how data integrations feed into a CRM.
Video
TNOOZ with Tim Sullivan
Tnooz sat down over Skype with Tim Sullivan, chief revenue officer of Cendyn, to talk about the launch of Cendyn's new guest intelligence solution, eNgage.
Video
TNOOZ with Robin Deyo
Tnooz sat down over Skype with Robin Deyo, co-founder and enterprise business officer of Cendyn, to talk hotel group sales tech.
Video
TNOOZ with Charles Deyo
Tnooz sat down over Skype with Charles Deyo, founder and CEO of Cendyn, to listen to his take on personalization and the specific demands of personalization at scale.
Video
Personalization at Scale Panel
Get hands-on advice from experts in hospitality and digital marketing facing this challenge in the era of AI and GDPR, plus best practices from hotels delivering personalization at scale.
Video
Charles Deyo on personalization
Hear it straight from our President & Founder Charles Deyo on why the hotel industry loves that word and how CRM plays a pivotal role in leveraging it to earn loyal guests.
Video
Tnooz live with Tim Sullivan
Tnooz sits with our CSMO Tim Sullivan to discuss our new Sabre partnership and more.
Video
Drive loyalty using technology
In our latest video, we take a deep dive into the world of loyalty to see what it means for hoteliers.
Video
What does the future look like?
What does 2018 and beyond mean for your hotel? We talked to hotel leaders and experts in the industry within Asia-Pacific to see what their plans were and how they were hoping to achieve their goals.
Video
How to work collaboratively
Looking to break down the silos in your hotel? We spoke to hoteliers and experts in the industry to find out how they've broken down those silos at their hotel and allowed themselves to work collaboratively across their teams.
Customer story
Hotel Granduca success story
"Cendyn has been a fantastic partner," said Ray DeJohn, Director of Sales & Marketing at Hotel Granduca Austin.
Video
What defines a true hotel CRM?
Cendyn’s Chief Sales & Marketing Officer Tim Sullivan on the three essential components of true hotel CRM.
Customer story
Fontainebleau’s Cendyn success story
The Fontainebleau Miami Beach is one of the most iconic properties on the East Coast.
Video
VIDEO: HITEC 2017 highlights
See highlights from the booth, listen as our execs speak out and see action live from the show floor.
Video
ITB Berlin 2017 – highlights
From the world's biggest travel event of 2017, check out our highlight reel from the crazy busy few days in Berlin.
