Resources library

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Get your hotel prepared for digi...

Hoteliers face a lot of things: from macro-economic headwinds...

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Cendyn announces expansion of Gu...

Following our announcement of a strategic follow on investment...

Stronger together with CRM

John Seaton, Managing Director, EMEA & APAC explains why...

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How to align hotel revenue, mark...

Here are 10 tips for finding that sweet spot...

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How to win at hotel operations

Operations is the beating heart of the hotel, the...

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Data is a gift for hotels with a...

For hotels, data is a gift, but to get...

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Discover hotel heroes & val...

With the right CRM data tools, illuminating the people...

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Measuring what matters the most ...

Numbers are rational and assuming that the source of...

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How CRM has evolved the digital ...

The landscape of how we manage our data has...

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Going from a Hotel Database to a...

Hotels need to think about data existing in an...

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Measuring your success in 2019

By knowing which metrics to track, hotels can actively understand...

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Shifting away from the PMS as th...

Traditionally, the PMS has been considered the primary hub of...

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CRM for the modern hotel marketer

We were delighted when our partners, Welcome Systems, invited...

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Personalize the hotel guest expe...

We're delighted to bring you a blog post by...

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CRM + PMS Integration Essentials

In this guide we explore one of the most...

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Front Office Manager’s gui...

In this article, we take a look at the...

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General Manager’s guide to...

In this article, we take a look at the...

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A proactive approach to hotel di...

Guest blog Q&A feature with John McAuliffe from WebCanada...

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Revenue Manager’s guide to...

In this article, we take a look at the...

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Preparing your hotel for GDPR

At Cendyn we’ve been working hard to ensure that...

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Get to know your guests with gue...

By compiling data and learning guest behavior over time,...

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Segmentation & the guest jo...

In the second part of our blog series with...

What does the future look like?

What does 2018 and beyond mean for your hotel?...

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Discover everything you need to ...

We highlight the key concepts of CRM and how...

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CRM Best Practices

How can hotels take advantage of the efficiencies of...

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Use technology to improve the gu...

Using technology to own the digital conversation has become...

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Top social platforms in APAC

Because of the level of mobile penetration, social media...

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TripAdvisor success with CRM

Using CRM and TripAdvisor Review Collectio technology, TripAdvisor identified...

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Your hotel’s 2018 digital market...

One of the most important services we provide for...

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Using CRM and data to curate uni...

While customer relationship management (CRM) is a term that...

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An effective digital marketing s...

Every hotel marketer knows that targeting guests and driving...

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Creative best practices for disp...

To create a successful display ad, you need to...

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Connectivity within the hospital...

As the most connected customer relationship management (CRM) solution...

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Highlights from HITEC Toronto 2017

Big data and the start-up culture revolution have been...

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All things travel at Skift Forum...

On Tuesday this week, Cendyn attended the first ever...

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Segmentation & the guest jo...

In the first part of our blog series with...