Trust Center
At Cendyn, protecting our clients’ data—and their guests’ trust—is at the heart of everything we do. Leading hospitality brands around the world rely on us to uphold the highest standards of security, privacy, and regulatory compliance. The Trust Center is your central source for the latest on our practices, policies, and commitments.
How we help protect our customers
Cendyn employs enterprise-class security controls and undergoes regular audits across our systems, solutions, and infrastructure to safeguard your data. Trusted by leading hospitality organizations worldwide, our security framework is designed to meet—and often exceed—industry standards.
Security Operations
We safeguard client and guest information through robust operational policies and procedures. Our approach includes proactive monitoring, encryption of data at rest and in transit, vulnerability management, intrusion detection and prevention, and secure data retention and disposal practices.
Incident Response
Cendyn has a dedicated Security Incident Response team equipped with detailed runbooks to guide rapid, coordinated action. We follow established protocols to identify, assess, and respond to potential security incidents swiftly and effectively, minimizing risk to our clients and their guests.
Secure Development
Security is built into every stage of Cendyn’s product development lifecycle. Our secure development practices ensure that security considerations are integrated from initial design through deployment—reducing risk and strengthening protection for our clients and their guests.
Disaster Recovery
Cendyn leverages Amazon Web Services (AWS) as our primary strategic hosting provider, with infrastructure deployed across multiple geographic regions and availability zones. This architecture ensures our solutions remain resilient, regionally accessible, and continuously available—even in the face of unexpected disruptions.
Risk Management
Cendyn maintains a comprehensive risk management program led by a dedicated stakeholder responsible for ongoing governance and annual security risk reviews. We conduct in-depth risk assessments across all critical systems, document findings in a centralized system, and prioritize remediation based on impact. Formal reviews are conducted at least annually to ensure continuous improvement and alignment with evolving threats.
Security certifications
For additional information about certifications, please reach out to our Security Office.
Explore resources
Cendyn earns trust by protecting data integrity, managing risk proactively, and maintaining a secure, transparent environment for our clients and their guests.
Still have questions? We have answers
Connect with the appropriate Cendyn team for your request.
Legal
For general legal inquiries or notices, please contact us at legal@cendyn.com.
Compliance
For questions related to compliance, please contact us at security@cendyn.com.
Cendyn Suppliers
If you’re a Cendyn supplier and need assistance, please contact Accounts Payable at ap@cendyn.com.
Privacy and Subject Request
To submit a subject access request under applicable privacy laws, please complete the form here.
Security
For questions about Cendyn’s information security practices or to request compliance documentation, please contact your Cendyn Client Success Manager or account representative. For all other security inquiries, please contact us at security@cendyn.com.
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General Inquiries:
Email us at info@cendyn.com