Name: Bobby Giambra
Title: Manager, CEX – Digital
Describe your role: Uncovering client needs and goals, and then providing the right strategies and solutions to fit those needs and goals.
Where are you located? Buffalo, New York
Tell us an unknown fact about where you are based: I promise it’s actually really nice here when it’s not winter… But In 1886, Buffalo became the first city with electrically lit streets.
What attracted you to Cendyn? The opportunity to grow my career in hospitality, and the opportunity to work with the people I now work with daily.
How do your strengths play into the work you do? I have 7-8 years of hospitality experience from in the weeds to digital marketing, including working with many brands. These items are a great foundation to build from here at Cendyn.
What do you like most about working at Cendyn? Working with the people here who help me achieve my clients’ goals, as well as the direction we are going as a company.
Favorite Cendyn moment: One of my favorite moments is when our hotel customers share how much they feel appreciated by the support they receive from Cendyn. They are truly grateful and it makes me feel like I’m doing my part to help the hospitality industry thrive.
Define hospitality in your own words: A time to explore yourself, the world and meet new people.
Most memorable moment at a hotel: As an employee: Worked for the Buffalo Marriott HARBORCENTER, where we ranked #1 in customer satisfaction for four straight years. You learn how a team works to achieve the best results, getting a total buy in. As a guest: The Westin Maui, providing great customer service during COVID. Even with an overwhelmed staff, they still delivered and provided a personal experience.
What do you like to do for fun? Golfing, Boating, cooking, photography – including drone photography, and watching sports.
Parting words of wisdom: During the pandemic, I read an article that highlighted “hotel pleasure” which is described as when guests remember the littlest details from their hotel experience, from the scent they smell when they walk in the door to unique features like a champagne vending machine with Veuve Clicquot. I then thought about that from a digital marketing perspective. Our digital marketing is sometimes the first interaction that a guest will have with a hotel brand. While I may not be able to see the entire guest journey from where I sit in the business, I know that we are a key pillar in getting the guest through the door to experience their true “hotel pleasure”.